Tickets

Ticket Machines for purchasing tickets on the day and pre purchased tickets are available. Access easy to use self-service ticket machines and on-site cash machine.

Assistance and access

Step free access is available to both platforms via lifts. Accessible ticket machines, ticket office counter and an induction loop is also available. Staff assistance at the station is available on request - please call 03457 444 422. Assistance is available 24 hours a day.

Cycle racks

Cycling to Basildon station? There are up to 40 cycle racks are available outside the station entrance monitored by CCTV to help give you peace of mind.

Places to go

Check out our guide to Basildon to see a full range of what’s on offer in the town. From the Towngate Theatre, to the Festival Leisure centre, and a vibrant nightlight, Basildon is one of Essex’s most lively cities, and well worth a visit. There’s also picturesque Gloucester park for walking in, only a short bus ride from the station.

Additional Information

1. Passenger Services

   Services		Information
   	Staffing Level	Full-time
   Unavailable	Left Luggage
   Available	Lost Property	Mon To Fri: 08:00 – 20:00 Sat-Sun: 09:00 – 16:00
   Available	CCTV

2. Ticketing

   Services		Information
   Available	Ticket Machines
   Available	Ticket Office	Mon To Fri 05:15 – 22:00 Sat 05:15 – 21:30 Sun 06:15 – 22:00
   Available	Collection of Pre Purchased Tickets
   Unavailable	Oyster Pre Paid
   Unavailable	Oyster Top Up
   Unavailable	Travelcard Area

3. Facilities

   Services		Information
   Available	Seated Area
   Unavailable	Waiting Rooms	There is a shelter but no waiting rooms
   Unavailable	Trolleys
   Available	Refreshment Facilities
   Available	Toilets	Located in booking hall
   Available	Baby Changing
   Available	Pay Phones	Coins
   Available	Post Box
   Unavailable	Tourist Information Office
   Available	Shops
   Available	Wifi
   Unavailable	Web Kiosk
   Available	ATM Machine

4. Accessibility

   Services		Information
   Available	Helpline	0345 744 422 Mon To Sun : 00:00 – 00:00 Mon To Sun : 00:00 – 00:00
   Available	Customer Help Points
   Unavailable	Staff Help
   Available	Accessible Ticket Office Counter
   Available	Induction Loop
   Available	Ramp for train access
   Unavailable	Accessible public telephones
   Available	National key toilets	Located in booking hall
   Available	Step free access coverage	All station Step free access is available to both platforms via lifts
   Unavailable	Impaired mobility set down
   Available	Disabled parking
   Unavailable	Accessible taxis
   Unavailable	Wheelchairs

5. Transport Links

   Services		Information
   Available	Cycle storage availability
   Available	Cycle storage CCTV
   	Cycle storage location	Outside front of station
   Unavailable	Cycle storage sheltered
   Available	Cycle storage # spaces	40
   	Cycle storage type	Stands
   	Rail replacement services location	Buses pick up on Station Way. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
   Available	Taxi rank	Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
   Available	Bus services	Information to plan your onward journey is available in a printable format here
   Available	Metro services
   Unavailable	Airport services
   Available	Port services
   Unavailable	Car hire services
   Unavailable	Cycle hire
   Unavailable	Car Park: Station Car Park