Rail replacement service

At c2c, we try our best to deliver an excellent service, with on-time trains, clean comfortable carriages and staff happy to help. However, things can’t always go to plan, or essential maintenance is needed to keep our route safe.

If for any reason our trains are experiencing disruptions or engineering work is being carried out, a rail replacement service will be offered to keep you on the move.

Some restrictions and considerations apply:

  • Rail replacement buses may leave earlier than the normal time; please check times before you travel
  • Customers must have a valid train ticket before boarding
  • It will not be possible to carry e-scooters, cycles (except folding) or dogs (except Guide Dogs)
  • Pushchairs and prams should be folded down where possible
  • Wheelchairs can be carried onto buses
  • Alcohol is not allowed
  • There are no toilets available on buses
  • Our commitment to you during times of planned disruption:
    • Subject to operational requirements, all buses will be low-floor and fully accessible. Coaches are, generally, not accessible. If required, alternative accessible transport will be arranged by our rail replacement staff.
    • All rail replacement buses will have a maximum age of fifteen years with the majority being five years old or less
    • All rail replacement buses will be clean and tidy internally
    • All rail replacement buses will be clean externally, subject to the time of year and weather conditions
    • All of our rail replacement staff will be friendly, helpful and able to assist you with any travel enquiries you may have
    • The majority of our rail replacement buses are accessible as we work hard to ensure PSVAR-compliant vehicles are used

» Check planned service alterations

Rail replacement stop locations

c2c Station (A-Z) Replacement Bus Stop
Barking Station Front outside KFC
Basildon Southernhay, opposite Basildon Bus Station
Benfleet Ferry Road, Bus Stops E (Toward London) and Bus Stop A (Toward Southend)
Chafford Hundred (Lakeside) Station Front Note: Ticket acceptance is sometimes requested for TfL Bus Route 370 which runs from Lakeside Shopping Centre Bus Station
Chalkwell Station Front – Bus Stops A and B
Dagenham Dock Chequers Lane (Bus Stop for TfL 145 Bus) adjacent to Ford Stamping Plant (toward Barking); opposite Ford Stamping Plant (toward Rainham/Grays);
East Tilbury St Margaret Road, Bus Stop B
Grays Bus Station: Bus Stop 1 (Toward London); Bus Stop 8 (Toward Tilbury / Southend)
Laindon Station Front
Leigh-on-Sea Station Front – Bus Stop B
Limehouse Bus Stops LK and LB
London Fenchurch Street Fenchurch Street – Outside HSBC
Ockendon Station Entrance Note: Ticket acceptance is sometimes requested on TfL Bus Route 370 which operates from West Street / The Royal Oak Public House
Pitsea Station Approach Road Turning Circle
Purfleet Towards Barking: Bus Stop outside Purfleet General Stores Towards Grays / Tilbury: Bus Stop opposite Purfleet General Stores
Rainham (Essex) Bus Stop N
Shoeburyness Bus Stop A – High Street
Southend Central Clifftown Road near The Last Post Public House
Southend East Southchurch Road, Bus Stop A (Towards Southend and London), Bus Stop B (Towards Shoeburyness)
Stanford-le-Hope London Road, Bus Stop A (Toward Grays) and Bus Stop B (Toward Pitsea)
Thorpe Bay Station Front, Acacia Drive, Bus Stop A
Tilbury Town Station Front, Platform 2 Exit
Upminster Bus Stop E – Adjacent to Platform 1 Entrance
Westcliff Station Road Bus Stops
West Ham Station Front
West Horndon Station Front