Train timetables are changing from 10 December 2023
Find out more
Disruption is expected from 1 – 9 December, with no c2c service on 5 December
From December 3, we’re changing how we price c2c tickets to and from London
New fares explained
Enter our competition by December 17 for your chance to win some theatre tickets and a hotel night.
Book up to 3 days in advance and get 40% off Off-Peak return tickets
Get Online advance discount tickets
Something went wrongPlease try again later
Avg. time: 27 mins
Return tickets from
Avg. time: 1 hour
Return tickets from
Explore our destinations
Use our online form to request a ticket refund quickly and easily online. You’ll need your Smartcard or your paper ticket to hand.
Request a refund
For accessibility information and all facilities available at your station, select your station to find everything you need.
Information by station
If you are disabled, have a non-visible impairment, or are elderly you can pre-book assistance with our Passenger Assist Team.
From questions about parking and accessibility, to Smartcards and tickets, we have it covered in our online help centre.
Search help centre
If you can’t find your answer in our help centre, we have a team of friendly people who can help resolve any issue that you have so please get in touch.
If you have been delayed on your journey with us by more than 15 minutes you can claim compensation through our Delay Repay scheme. The amount you receive will depend on the type of ticket you have and the length of time that you were delayed.
Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.
The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.
So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(