Join the Dynamic duo. Use the c2c Train Travel app and Smartcard together to make your journey a lot easier.
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Make the most of your weekend. You can now get the cheapest weekend tickets, super off peak tickets, directly onto your Smartcard
Avg. time: 27 mins
Avg time: 1 hour
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Use our online form to request a refund quickly and easily online. You’ll need your Smartcard or your paper ticket to hand.
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For accessibility information and all facilities available at your station, select your station to find everything you need.
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If you are disabled, have a non-visible impairment, or are elderly you can pre-book assistance with our Passenger Assist Team.
From questions about parking and accessibility, to Smartcards and tickets, we have it covered in our online help centre.
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If you can’t find your answer in our help centre, we have a team of friendly people who can help resolve any issue that you have so please get in touch.
Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.
The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.
So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(