Ticket terms and conditions

Read our individual ticket terms and conditions.

  1. Advance tickets products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    1. Tickets and discount are subject to availability.
    2. Only available through c2c-online.co.uk.
    3. Discounted tickets will be marked with an * asterisk.
    4. The 34% discount is available on the Off Peak Return fare only for both weekday and weekend travel (including bank holidays).
    5. Normal Off Peak Return time of travel restrictions apply: for journeys towards London tickets are valid on trains scheduled to arrive into London after 10:00 Monday to Friday and any time at weekends. For journeys away from London tickets are valid for travel after 09:30 Monday to Friday and any time at weekends. Some exceptions apply – please check the journey planner or ask at your local station for further details.
    6. This ticket is valid on c2c train services only.
    7. This discount is not available on journeys wholly within the London Travelcard zones, nor on journeys served by other train operators.
    8. Railcard discounts and Groupsave discounts for groups of three to nine adults travelling together are available on this ticket.
    9. Normal refund conditions apply.
    10. If you wish to change the date of travel, or the origin or destination of their ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket.
    11. You may start, break and resume, or end your journey at any intermediate station along the route of travel.
    12. All tickets and travel are subject to the National Conditions of Carriage.
    13. This discount is available on online purchases 3 days or more before travel, with no discount for purchases 2 or less days before date of travel.

  2. Anytime tickets products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

  3. Off peak and weekend tickets products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

  4. Senior Rover products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    • Valid for customers age 65 and over or Senior Railcard holders
    • Customer required to produce proof of age on request
    • The £7 day rover ticket is only valid for travel at stations between Shoeburyness and Upminster or Rainham. It is not valid to, from or via c2c stations within the London Travelcard area (Zones 1-5).
    • £9 ticket valid for travel between all c2c stations, but does not include travel on TfL.
    • Valid Mondays to Fridays only, excluding bank holidays. Travel time restrictions apply. The £10 rover is only valid for use after 0930 and is not valid on any trains travelling within the London Travelcard area (Zones 1-6) between 1600-1859. The £6 rover is only valid for use after 0930.
    • Not valid on the services of other train operators or London Underground
    • No further railcard discounts are allowed
  5. Kids for £2 products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    • From 06 October 2018 up to 4 children (age 5 – 15 inclusive) can travel for £2 each on weekend trains, and weekday off-peak trains during the school holidays. It is not available during term time.
    • Here are the school holidays dates we’ll be following:
    • Autumn half term – 22/10/18 – 26/10/18
    • Winter holidays – 20/12/18 – 02/01/19
    • Spring half term – 18/02/19 – 22/02/19
    • Spring holidays – 08/04/19 – 22/04/19
    • Summer half term – 27/05/19 – 31/05/19
    • Summer holidays – 25/07/19 – 02/09/19
    • Kids for £2 are valid when accompanied by an adult who had purchased a valid ticket. (Up to two children aged 4 and under travel free with a fare paying adult)
    • Valid for off-peak, weekday travel
    • Valid for travel on c2c services only, this offer does not permit travel on London Underground or any other operators services. A Family Travelcard can sometimes work out cheaper if you need to use any TFL services
    • Children using the “Kids for £2” ticket must be accompanied by an adult holding a valid ticket for specified dates
    • Kids for £2 offer cannot be used for journeys solely within the London zones. e.g it cannot be used for a journey from Upminster to London Fenchurch Street
    • No further Railcard discounts are available.
    • This ticket is non-refundable
    • This ticket is subject to the National Conditions of Travel
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