c2c line status: Good service

Lost property FAQs

I have lost something on the train. Who do I contact?

In the first instance please contact c2c Lost Property using the details below. Any items of property found on-board a c2c train or at a station will be handed in at the nearest station and registered on our central database.

Telephone: 03457 44 44 22 option 4.

Open Monday to Friday 08.00 - 20.00
Saturday and Sunday(and Bank Holiday) 09.00 - 16.00

Please be prepared to provide the following information to the advisor:

  • where you were travelling from
  • the time you were travelling
  • a description of the item lost i.e. luggage, holdall,...
  • where on the train it was left
  • name and contact information

c2c Rail Ltd Westcliff Station Station Road Westcliff-on-Sea SS0 7SB.