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The Dynamic Duo for a Smarter Commute

A c2c Smartcard and the c2c Train Travel app are at their most powerful when used together. These two travel buddies will make your life a lot easier, saving you time and giving you more back from your journeys. Simply buy and load tickets to your Smartcard easily in the app, to travel straight away.

What the Dynamic Duo can do for you

  • Never queue again

    Download the c2c Train Travel app, and load tickets straight to a Smartcard for the quickest, easiest, travel experience. No more ticket queues!

  • Collect Loyalty Points

    Buy tickets on the c2c Train Travel app and add them to your Smartcard to collect Loyalty Points for every £1 you spend.

  • Pocket Auto Delay Repay

    Get automatically repaid for any delays over 2 minutes, only when you use a c2c Smartcard. Track your Auto Delay Repay easily in the c2c Train Travel app.

What the Dynamic Duo can do for you

  • Never queue again

    Download the c2c Train Travel app, and load tickets straight to a Smartcard for the quickest, easiest, travel experience. No more ticket queues!

  • Collect Loyalty Points

    Buy tickets on the c2c Train Travel app and add them to your Smartcard to collect Loyalty Points for every £1 you spend.

  • Pocket Auto Delay Repay

    Get automatically repaid for any delays over 2 minutes, only when you use a c2c Smartcard. Track your Auto Delay Repay easily in the c2c Train Travel app.

Did you know you can get these tickets on a Smartcard?

Railcard Discounts

Buy daily tickets with any railcard discounts in the c2c Train Travel app and load them onto a Smartcard.

Travelcards

Buy your tickets using the c2c Train Travel app and load them onto a Smartcard for easy onward travel in London zones 1-6.

Flexi Season tickets

Ideal for commuting 2/3 days a week. Buy on the c2c Train Travel app and load straight to your Smartcard before you leave the house.

All tickets available on Smartcard

How to load tickets to your Smartcard in the app in three simple steps

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1

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Open the c2c Train Travel app on your phone.

Some iOS users will need to select ‘Read Smartcard’ from the in-app menu before step two.

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2

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Hold your Smartcard against the back of your phone and follow the short instructions.

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3

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Select OK if you’re ready to load.

You’ll see a tick showing your ticket has been successfully uploaded.

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Top app and Smartcard FAQs

  1. 1. How do I register for a c2c Smartcard online? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    It's really easy to order a free c2c Smartcard, and set up an online account. Order your free c2c Smartcard online here and register for a c2c online account at the same time. It then normally takes around two/three working days, from when your photo has been approved, before your new Smartcard arrives in the post.
  2. 2. Can I get a Child (Under 16) ticket on a c2c Smartcard? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Yes. Please see our Child Smartcards page for more information.
  3. 3. When can I see my journeys, delays and compensation? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Visit the c2c Train Travel app for details of the train we believed you travelled on, any alternative services which may also have been possible and compensation for any delays. This information will be available to view within 72 hours of your journey. This ensures enough time for the tap data, ticketing and train running information to become available. It will then run through the system, in order to determine if there were any delays and, if so, how much compensation is due.
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