You may have experienced issues using Flexi-Season in the past months, we are really sorry for any inconvenience caused. We’ve listened to your feedback and have made some improvements to make it easier to manage online.  If you continue to have problems please contact us.

How to manage Flexi-Season tickets online

Your first purchase

For first time users, you can purchase your first bundle of 10 Flexi-Season tickets using the main ticket purchase process.

Topping-up

Once you have purchased your first bundle of 10 tickets, you then need to use the top-up function when you are running low on tickets. Continually buying new Flexi-Season tickets using the main ticket purchase process will cause capacity problems with your Smartcard.

To top-up, login to your account and follow these steps:

  1. Go to the ‘Flexi’ section – this displays all your Flexi-Season tickets
  2. Locate the Flexi ticket you wish to top-up
  3. Click ‘Top-up & info’, this will display all the ticket information
  4. Click ‘Top-up’ and follow the steps to complete the top-up purchase process

Checking how many passes you have left on your Flexi-Season ticket

Often, you will want to check how many Flexi-Season tickets you have left, and whether you need to top-up.

To find the number of passes, login to your account and follow these steps:

  1. Go to the ‘Flexi’ section – this displays all your Flexi-Season tickets
  2. For each Flexi-Season the number of remaining passes is displayed on the first page

Loading your Flexi-Season ticket onto your Smartcard

When you buy your first Flexi-Season ticket and each time you top-up thereafter, you will need to select which station you would like to ‘load’ your tickets. This process allows the ticket to physically load onto your Smartcard, using the card reader at the station.  When loading your ticket, you need to press and hold your Smartcard against the reader until you hear the beep and see a green light on the display. If you here a double-beep and see a red light, try again, making sure you keep the card as still as possible. If you continue to hear the double-beep and see the red light, please seek attention from a member of staff.
If you want to find out general information about Flexi-Season and whether it is the right ticket for you, please go to our main Flexi-Season page.