Whether you are a regular user or new to our Flexi-Season ticket, here are some step-by-step guides to buying and topping-up your Flexi-Season tickets using our new website. We are listening to your feedback and are making improvements.

If you are having problems with your Flexi-Season tickets, please buy a daily ticket online and collect at the ticket machines at the station to avoid queuing at the ticket office. To get a reimbursement for double-the-difference, please visit our reimbursement claim page.

We are sorry for the inconvenience caused and thanks for bearing with us.

Your first purchase of Flexi-Season tickets

For first time users, you can purchase your first bundle of 10 Flexi-Season tickets using the main ticket purchase process.

Topping-up your Flexi-Season ticket

Once you have purchased your first bundle of 10 tickets, you will then need to use the top-up function. Continually buying Flexi-Season tickets using the main ticket purchase process will cause problems with your Smartcard.

To top-up, login to your account and follow these steps:

  1. Go to ‘My Tickets’ and locate your original Flexi-Season purchase
  2. Click ‘More details’ to display the details of the original purchase
  3. Select ‘Top up’ and follow the instructions to complete the top-up purchase

Checking how many passes you have left on your Flexi-Season ticket

Often, you will want to check how many Flexi-Season passes you have left, and whether you need to top-up. So, to check the number of remaining passes, login to your account and follow these steps:

  1. Go to ‘My Smartcards’ and find the Smartcard where your Flexi-Season ticket is loaded
  2. Click on the three dots on the right hand side and select ‘View Smartcard products’
  3. This will display all the products on the Smartcard, including your Flexi-Season ticket and the remaining passes left on that ticket

Loading your Flexi-Season ticket onto your Smartcard

When you buy your first Flexi-Season ticket and each time you top-up thereafter, you will need to select which station you would like to ‘load’ your tickets. This process allows the ticket to physically load onto your Smartcard, using the card reader at the station.  When loading your ticket, you need to press and hold your Smartcard against the reader until you hear the beep and see a green light on the display. If you here a double-beep and see a red light, try again, making sure you keep the card as still as possible. If you continue to hear the double-beep and see the red light, please seek attention from a member of staff.

Still having problems?

If you had to buy a daily ticket because there is a problem with your Flexi-Season ticket or while we were upgrading our system, please use our claim form.

If you want to find out general information about Flexi-Season and whether it is the right ticket for you, please go to our main Flexi-Season page.