facebook-pixel
loading

You can travel with confidence with c2c

Latest page update: 26/07/2021

Our face covering policy

In crowded spaces wear a face covering out of respect for others. Please be considerate of other passengers, and our staff.

Government guidance

Like all businesses, c2c and other National Rail operators have been reviewing the government’s guidance for Step 4 of the Covid roadmap. We expect our passengers to follow government guidance and, out of respect for others, to wear a face covering in busy indoor settings (unless they are exempt). This would include when it is crowded onboard c2c trains.

You can keep up to date with the latest government advice here.

Finding quieter trains

If you are travelling at busy times, we have produced an online tool to advise you on which trains are quieter than others. Please be as flexible with your travel plans as possible, as it will help you and your fellow passengers to enjoy a quieter journey.

An easy, clean and comfortable journey

We’re doing everything we can to make your journey clean and comfortable, with extra cleaning and hand sanitiser available at our stations. All our trains are also fitted with onboard air conditioning, which circulates 240 litres of fresh air every second. You can make your journey easier by buying tickets online or with the c2c Train Travel app and using a Smartcard. Or use a contactless card if travelling solely within the London zones.

Watch our short film below welcoming you back on the train again.

 

Interchanging onto TfL services

If you interchange at West Ham station, Transport for London has advised that the station, and interchange to the underground, is particularly busy between 06:00-08:15 in the morning and 16:00-17:30 in the afternoon. If it is possible for you to make a small change to the time you travel, you could have a more comfortable journey. You can check quiet times to travel on TfL’s website here.

Please also note that face coverings are mandatory on all TfL services, unless you are exempt. This includes:

  • District, Hammersmith & City and Jubilee line and DLR services from West Ham
  • District and Hammersmith & City line and London Overground services from Barking
  • District line and London Overground services from Upminster
  • DLR services from Limehouse

Our latest timetable

Check latest timetable and service updates

Ticket refunds due to Coronavirus

If your travel plans have changed, or you haven’t been able to use a ticket or National Rail Travel Voucher due to Coronavirus, you may be able to apply for a refund. Please see our page on customer refunds during Coronavirus for full details on how to claim your refund by ticket type, and answers to frequently asked questions.

Customer refunds during Coronavirus

Travel advice FAQs

  1. What c2c ticket offices are open and when? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    All of our ticket offices are open, although some opening hours maybe different to usual due to additional cleaning or closed due to staff sickness. For opening times at your station please search for your station’s information here.

  2. Are your toilets available onboard trains and at stations? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Our station toilets are available for use as usual, with an enhanced cleaning regime in place. You can find information on the facilities available at your station here.

    Onboard our trains there is a toilet available every four carriages, and these are being cleaned regularly through the day.

  3. Is cash accepted at ticket offices and ticket machines? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Cash is accepted, however we’d strongly advise you use contactless or card payment where possible. For contactless card payments, the limit is £45. Booking offices and ticket vending machines do accept cash, but this option is not preferred.

  4. What extra cleaning are you doing? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    We have an enhanced cleaning regime that has been in place and maintained since the start of the pandemic. This includes an upgraded hospital-grade Covid-killing disinfectant and extra cleaning of customer and staff touch points across stations and trains.

    Every train is cleaned daily, and two units a day get an extra deep clean with specialist fogging equipment at the depot. The fog wraps around and disinfects ever surface on the train, especially handy for hard to reach bits.

    Every station is cleaned daily too, with larger stations such as Fenchurch Street, Barking, and Upminster cleaned twice a day. Special attention is paid to customer touch-points such as ticket machines, gate lines and the ticket office area.

  5. Is hand sanitiser available at the station? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    We provide hand sanitiser for public use at every station so that everyone can sanitise before and after travel. These can usually be found close to the station entrance but locations vary from station to station. Please ask a member of staff at the station if you can’t find it.

    We do not provide hand sanitiser onboard our trains.

  6. Are waiting rooms open? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Yes, our waiting rooms are now open. You can check our station pages for details on the facilities at your local station.

  7. Can I book Passenger Assist service? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    Yes you can. You can find the latest Passenger Assist travel advice and book it here.

  8. What happens if the train I want is full? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    If a train you want to catch looks too full, please don’t travel if you don’t feel comfortable onboard. Instead wait for another service.

    We have provided information above to help you identify when is the best time to travel.

  9. Do you offer seat reservations? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    We do not offer seat reservations on c2c services. On-train seating is provided on a first come, first served basis. Seating is not guaranteed for your journey.

  10. What should I do if I have not been able to use my National Rail Travel Vouchers because of Coronavirus? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    National Rail Travel Vouchers have been extended for passengers due to COVID-19 lockdowns. Vouchers which have expired or are due to expire between 20 October 2020 and 30 June 2021 will get an additional 6 months after their original expiry date to redeem them to recognise the fact that most passengers have been unable to use them during the second and third national lockdowns.

    Please contact our Customer Relations team for assistance with your vouchers.

    c2c Customer Relations
    Freepost ADM 3968
    Southend-on-Sea
    SS1 1ZS

standard-tickets-white.svg Buy tickets