Yes it is. You can book here.
We’d like to reassure you that staff are still present at stations if you require support or need help on your journey.
You can also request a sunflower lanyard to display non-visible disabilities. The lanyards are available from c2c station booking offices or by post from our Customer Relations department.
If you’re booking Passenger Assist we kindly ask you give us as much notice as possible prior to travelling to ensure that we are able to provide you with the best assistance at the station. However, if you do not book ahead we will still make every effort to provide help.
Please remember you must wear a face covering when travelling for assistance to be provided on your journey (unless you are exempt).
Customers using a wheelchair are requested to face forward. Our staff will wipe the handles on your chair before and after touching them and also position you at least 2m away whilst we set up the train access ramp. If you need to use the lift our team will not accompany you in the lift (unless you specifically request it), we will use the stairs and meet you at the top or bottom so that we maintain social distancing in what are usually confined spaces.
You can find out more information and book on our Passenger Assist page.