From Monday 30 March we will be making further reductions to the train service c2c can provide for key workers, as follows:

  • Services between Shoeburyness and Fenchurch Street via Basildon will remain at 2 trains per hour
  • Services between Shoeburyness and Fenchurch Street via Ockendon will reduce to 1 train per hour, plus three additional early morning services at the busiest time as detailed below
  • Services between Grays and Fenchurch Street via Rainham will reduce to 1 train per hour, plus one additional early morning service at the busiest time as detailed below

We understand that key workers need to maintain social distancing as best as possible while using public transport. So as well as adjusting our service levels we will also continue to adjust the number of carriages we run to try to make sure key workers have enough space to maintain that separation. We will keep reviewing passenger numbers very closely and will make additional changes where necessary if we can.We have to make these changes because increasing levels of staff sickness mean our previous service was not sustainable. Over 100 people are currently unavailable for work at c2c. Without reducing the number of people needed each day in key roles, like drivers or platform staff to dispatch our trains, we risk being unable to run some services. We know it is important that we offer a service level that both meets the needs of key workers and is also one that we are able to resource.

All our focus currently is on making sure we provide a service for key workers so please only travel if your journey is essential. Find out how to get a refund if you are not using your ticket here.

Thank you for your continuing patience while we provide the best service we can in what are very challenging circumstances for everyone.

Additional trains via Ockendon:

Additional Ock

Additional trains via Rainham:

Additional Rai