Please complete this refund form with your Smartcard number, booking reference and confirmation of last travel date. We will process your refund for the unused portion of your ticket. We also require a photo of your paper Goldcard cut in half, as per the example photos below, otherwise we will be unable to process your refund.
How we calculate your refund:
For an annual Season Ticket, there may not be any monetary value left if it is surrendered in the last couple of months of validity. Annual Season Tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date.
To decide whether or not to refund your ticket, calculate how many weeks have passed between your ticket start date, and when you last used it to consider whether you would get better value by retaining your ticket rather than applying for a refund. Use this season ticket refund calculator
on the National Rail website to see how much you may get back.
In line with Department for Transport instructions we will continue to charge the usual £10 admin fee on all season ticket refunds.