The rail industry has introduced a temporary amendment to Advance ticket terms & conditions to help customers gain confidence travelling by rail again. From Monday 21 June 2021 until December 2021, Advance tickets can be surrendered back, fee-free, to the original retailer for an eVoucher, for use purchasing a future ticket. Vouchers are valid for 12 months from the date of issue.
To apply for a voucher exchange on your Advance Ticket, please visit our contact us page and fill out the online form, attaching either a copy of your printed Advance Ticket, or if you haven’t printed your ticket, please include your order reference number.
Requests must be made, and can only be accepted, by 6pm the day before travel.