We and other train operators are waiving the normal £10 admin fee for refunds of daily tickets, but not for season tickets in line with Department for Transport instructions.
Daily tickets – You will receive a full refund for your unused ticket.
Weekly & Monthly tickets – You will be refunded the difference between the original cost of your ticket, and the cost of travelling every day up to the date you last travelled. All days that have expired are charged for, irrespective of whether or not you actually travelled that day
Annual tickets – Season tickets are priced as multiples of weekly tickets, on a sliding scale up to an annual season ticket which is priced at 40 times a weekly ticket. Your refund will be calculated as the difference between the actual price paid for your ticket, and the price you would have paid for a season ticket ending on the surrender date.
To decide whether or not to refund your ticket, calculate how many weeks have passed between your ticket start date, and when you last used it to consider whether you would get better value by retaining your ticket rather than applying for a refund.
If this refund amount due is £10 or less, your refund value will be cancelled out by the admin fee and you will receive no refund.
You can use this season ticket refund calculator on the National Rail website to get an estimate of how much you’ll receive for a refund on any season ticket that is valid for longer than one month.