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How do I use my c2c Smartcard at the station?

When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online two hours ahead of travel then the ticket will automatically be loaded onto your Smartcard when you tap in at the gates. If under, head to the ticket machines and you can  load your ticket onto your card there.

At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.

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