Our Annual Business Plan describes our plans and priorities and the initiatives we will deliver during the year ending March 2024.
A summary of our Annual Business Plan is shown below, or you can download the full document.
c2c’s Annual Business Plan
As part of our National Rail Contract we work with the Department for Transport (DfT) annually to develop and agree a Business Plan for the year ahead. The plan sets out what we will deliver and the funding available.
Our Business Plan describes our plans and priorities against eight themes:
Our plan commits to a number of initiatives, including:
|Station refurbishments||Progressing the refurbishments of Barking and Fenchurch Street stations|
|Digital enhancements||Delivering customer information through push notifications in the c2c app|
|Customer security||Deploying highly-trained security officers across the network|
|Accessibility||Engaging with our Accessibility Panel to identify and deliver new opportunities to reduce barriers to travel|
|Marketing||Delivering a marketing plan to rebuild our market after the pandemic and achieve greater use of digital retail channels|
|Environmental||Preparing a long-term plan to achieve decarbonisation targets|
|Operating efficiently||Planning and delivering the day-to-day train service to be as cost efficient as possible and provide value for money to taxpayers and fare payers.|
Vision, mission and values
Our vision and mission recognise that we have to work harder than ever to ensure customers choose to travel with us, and stakeholders recognise the value we add to our communities.
Our values and behaviours describe how we will approach this challenge.
Our vision sets out what we want to achieve over the longer term:
“We will be chosen by customers, and valued by our stakeholders”
Our mission describes what we do day-to-day:
“We serve our community by providing a safe, dependable and affordable railway”.
Values & behaviours
Our values and behaviours describe what is important to us and how we act day-to-day:
Safe ‧ Honest ‧ Engaged ‧ Flexible ‧ Friendly