c2c line status: Good service

25 September 2015

All c2c stations now staffed from first train to last

From today, every c2c station will be staffed from before the first train of the day arrives until after the final service has departed, every day of the week. Rail staff will be on hand to sell tickets, provide assistance and answer questions in person. 

Until now only the busiest c2c stations were staffed on this basis, with ticket offices closing at some smaller stations in the early afternoon. 

c2c Managing Director Julian Drury said: "We are doing this because many passengers have told us they really value having a human presence at the station. Whether our customers want to buy a ticket, ask a query, or just be reassured that they are not alone, we will have someone there."

"This is one of several steps we are taking to improve our passengers' journey, from a new timetable that provides a seat to more people travelling the longest distances, to discounted tickets and free wifi."

c2c is the first franchised rail company in the UK to introduce staffing at every station throughout the day. 

ENDS

-          For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net

-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named Passenger Operator of the Year at the 2015 National Rail Awards, and as London’s best commuter operator in Which? magazine’s latest survey of rail companies.

-          About National ExpressNational Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.