c2c Smartcard
Buy tickets online, or with the c2c app, and add them onto a Smartcard for easy breezy travel.
Key information
Avoid queueing by buying online or on our app. You can store up to 5 tickets on your c2c Smartcard.
Lost your ticket? Don’t worry, tickets are stored on your Smartcard.
Get automatic delay repay refunds sent straight to your account when your train is more than 2 minutes late.
Travel smarter with the c2c Smartcard
Buy tickets online
Getting started with the c2c Smartcard is easy. Simply set up a c2c account and order your Smartcard. You can add tickets directly to your Smartcard online or with the c2c app.
Just touch in, and touch out
Make sure you tap your Smartcard on the validators or ticket gates so we can calculate your journey.
Automatic delay repay
Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.
Save money when using your c2c Smartcard
Earn loyalty rewards
Join our free Smartcard Loyalty scheme and collect Loyalty Points each time you buy train tickets. They’ll soon add up to money off future c2c tickets.
Find out moreStudent Smartcard
Are you a student aged 16+ studying in a college in South Essex? Get 1⁄3 off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.
Find out moreChild Smartcards
You can order a Smartcard for Children aged between 5-15 years old, and link it to your own c2c account. You can then use the c2c Train Travel app to add their discounted child tickets straight onto their own Smartcard for greater security and durability.
Find out moreMore information
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What tickets can I get on the c2c Smartcard?
We've improved Smartcards so you can now buy most daily ticket options, including those with Railcards, through both the web and c2c Train Travel app. With the app, you can even load them directly onto your Smartcard.
Ticket types that can be added to a c2c Smartcard are:
- Daily tickets - including with Railcards - between two c2c stations
- Daily tickets with Travelcards to London stations outside the c2c route
- Off-peak returns, including those bought in advance
- Seasons (Weekly, Monthly, Odd Period and Yearly)
- Flexi Season tickets (adults only)
- PlusBus tickets (Benfleet Seasons only)
- Child Tickets on Child Smartcard
- Kids for £2
What tickets can't I get on a Smartcard?
- Daily single or return tickets that go from a c2c station, and through a London zone station, to one outside the c2c route
- Weekend Day Travelcards
- GroupSave
- Senior Rover
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How many tickets can I store on my c2c Smartcard?
The c2c Smartcard can hold up to five active tickets at a time. A Flexi Season will count as one. Expired tickets can be cleared from the card by visiting one of our pink ticket machines and placing your Smartcard in the holder, or by using the in-app loading feature of the c2c Train Travel App.
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Can I buy tickets for my c2c Smartcard from London Underground or other train operators' stations?
You can buy tickets for your c2c Smartcard at other train company's station ticket machines, as well as via our website, app, or from self-service machines at c2c stations.
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Can I use my railcard discount when I buy tickets to load onto the c2c Smartcard?
Yes you can use your Railcard discount to buy tickets and load them onto your Smartcard. Railcard discounts apply as per normal. Find the best Railcard option for you here.
