c2c line status: Good service

12 May 2015

Instant Access Trial Launches at Four c2c Stations in London

National Express train operator c2c is participating in a new “Turn Up and Go” trial for mobility-impaired passengers across the London rail network.


Passengers who need assistance will now be guaranteed support without pre-booking at 36 National Rail stations across London, including four c2c stations: Fenchurch Street, Limehouse, Barking and Upminster.


Normally disabled passengers are asked to book ahead by four hours on c2c services, and up to 24 hours in advance on other National Rail services, to be guaranteed that staff will be available to provide support and assistance.


c2c’s Cassandra Sutton, who is Station Manager for the four stations involved in the trial, said: “We always aim to help mobility-impaired passengers onto the next available train, whether or not they have booked ahead, but now we’re guaranteeing that service will always be available at these key London c2c stations. We want to make rail travel attractive to all passengers, and we hope this extra flexibility will help achieve this.”


c2c has committed to become the rail industry’s first fully-accessible train operator by the end of our current franchise.




-          For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net


-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator in Which? magazine’s latest survey of rail companies.


-          About National Express: National Express includes: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.