14 April 2015

c2c Tops the Punctuality Table For 2014/15

National Express train operator c2c has retained its crown as the UK’s most punctual train operator in 2014/15.


The latest punctuality results from Network Rail show that 96.9% of c2c trains arrived on time for the year to 31 March 2015. This is an increase on 2013/14, when 96.7% of c2c services arrived on time, and is the third successive year that c2c has finished at the top of the national PPM table.


In Period 13 alone, 98.0% of c2c trains arrived on time - also the best performance in the country.


c2c Managing Director Julian Drury said: “Our sustained success in running a punctual train service is a credit to the determination and hard work of the entire c2c team. It’s because of these results that we are able to take customer service to the next level, with our industry-leading promise to passengers of automatic refunds when they are delayed for as little as two minutes, from the end of this year.


“This means that c2c passengers will benefit from both the UK’s best train service, and the UK’s best refund policy.”




-          For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net


-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator in Which?magazine’s latest survey of rail companies.


-          About National Express: National Express includes: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.