10 August 2015


National Express train operator c2c has maintained its position as the most punctual rail service in Britain.


New statistics published by Network Rail show 97.5% of c2c trains arrived on time last month, which was the best result of any train operator in the country.


Over the past year, a total of 97.1% of c2c trains have arrived on time, compared with the national average of 89.5%. c2c has continuously maintained its position at the top of this long-term punctuality league table since December 2011.


c2c Managing Director Julian Drury said: “We are all proud at c2c that our unrelenting focus on punctuality has delivered such a reliable train service for our customers. We aim to build on this with a host of new improvements that combined will provide more capacity, deliver greater value for local passengers, and ensure they receive excellent customer service.”


c2c’s future improvements for passengers include a new timetable from this December, the staffing every station from the first train of the day to the last, and a new scheme that will automatically compensate season ticket holders for delays of as little as two minutes.


The figures published by Network Rail are the Public Performance Measure, the rail industry’s official standard of punctuality.




-          For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net


-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator in Which? magazine’s latest survey of rail companies.


-          About National Express: National Express includes: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.