c2c line status: Good service

c2c Announces Package of Changed to Improve Peak Journeys

National Express train operator c2c has announced a package of changes to improve the peak-time journey for most c2c customers.

As part of c2c’s commitment to review and adjust the new timetable in operation, from Monday 18 January the busiest peak services will be lengthened including more 12-carriage

  • The following trains will be lengthened from 8 to 12 carriages:

    • 07.18 service from Shoeburyness to Fenchurch Street, which calls at all stations to Chalkwell and then fast to West Ham and Fenchurch Street

    • 17.16 service from Fenchurch Street to Shoeburyness, which now stop at Laindon, an additional stop at Basildon, then all stations from Chalkwell

    • 17.46 service from Fenchurch Street to Shoeburyness, which will call at all stations to Upminster, then Laindon and all stations from Chalkwell

    • 18.04 service from Fenchurch Street to Shoeburyness, which calls at all stations via Laindon

  • The following trains will increase from 4 to 8 carriages:

    • 16.28 from Fenchurch Street to Leigh-on-Sea via Laindon

    • 17.25 from Fenchurch Street to Grays via Ockendon

    • 18.19 from Fenchurch Street to Southend Central via Laindon

Overall these changes provide more than 1,000 extra seats on services from Fenchurch Street at the busiest time of the evening peak, from 17.15 to 18.10. Other services which are less busy will be amended to provide these longer services, with a full list of changes available here.

The stopping patterns of the remaining busiest trains will be also be amended from Monday 18 January, to ensure that the most crowded services no longer stop at all London stations:

  • The following services from Fenchurch Street will no longer call at West Ham:

    • 17.28; 17.43

  • The following services from Fenchurch Street will no longer call at Barking:

    • 17.01; 17.13; 17.31; 17.58; 18.01; 18.13; 18.28

As well as adding this extra capacity in the busiest period,c2c has reached agreement in principle with another train operator to lease additional carriages to provide extra capacity on c2c at peak times. Subject to final contractual agreement and regulatory approval, these carriages are expected to be in service on c2c from late spring. These will be in service until delivery of the brand new trains that c2c is already contracted to deliver from 2019.

Because of the disruption passengers have faced in recent weeks as the new timetable settles, c2c isoffering c2c season ticket holdersa cash apology worth the equivalent of two days’ free travel. This means those who buy the most expensive tickets will be able to claim up to £30. Full details of how to claim will be made available online in the next few days.

c2c Managing Director Julian Drury said: “We want to provide our customers with a better train service than anyone else in the UK, despite the soaring demand we have seen. Both south Essex and east London are areas of huge growth. They are our home area, and they matter enormously to us. We are trying to modernise our service to support this economic success story, and to provide the transport infrastructure that the local communities need.

“We know that the first major changes to the c2c timetable in a decade have been disruptive for many people, particularly during the evening peak. We appreciate their patience, and we are sorry for the unsettling impact this has had, which is why we’re offering our season ticket holders a cash apology. We are continuing to do everything we can to provide as many seats and as much capacity as possible for our passengers.”

Other improvements for c2c passengers that are planned for 2016 include:

  • Introducing the UK’s first automatic compensation for passengers when they are delayed for as little as two minutes

  • Flexible season tickets which provide better value for passengers who don’t travel every day

  • Free onboard WiFi

  • Start of a £33m station investment programme

  • Maintaining c2c’s position as the most punctual train operator in the UK

ENDS

-The number of passengers travelling with c2c at peak times has increased sharply recently:

 

AM peak total

PM peak total

 

Passengers arriving at Fenchurch Street

Passengers at busiest point

Passengers departing Fenchurch Street

Passengers at busiest point

Autumn 2015 average

24741

34728

20842

30228

January 2016

average

25737

36571

24934

35829

Comparison

+996

(+4%)

+1,843

(+5%)

+4,092

(+20%)

+5,601

(+19%)

-For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net

-About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named Passenger Operator of the Year at the 2015 National Rail Awards, and as London’s best commuter operator in Which? magazine’s latest survey of rail companies.

-About National Express: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.