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Rail Passenger Rights and Obligations

We know how important it is for you to have clear information on the service we are providing, and the rights you have. This page provides a one-stop summary of the key information you need from c2c, and provides direction to where you can find more detail elsewhere on this website.

  • Information and tickets
  • Punctuality and cancellations
  • Cleanliness
  • Customer satisfaction
  • Complaints and compensation
  • Assistance