05 May 2026 •
Local rail operator c2c Railway has today announced its annual performance statistics for the 12 months to 31 March 2026, and the results put the train operating company top of the industry charts for service punctuality and reliability.
The latest annual Railway Performance statistics, collated and published by Network Rail, show that c2c is the number one train operating company in the country for service punctuality and reliability. The results published earlier this month show train operating companies’ performance and service statistics for the 12 months to 31 March 2026.
Service punctuality is measured using the industry-recognised standard Time to 3 (T-3) metric – percentage of services arriving at stations within three minutes of their scheduled arrival time – and c2c has claimed the top spot with an impressive score of 91.9%. c2c also topped the charts for service reliability, with cancellations during the 12-month period recorded at just 1.7%.
Commenting, c2c’s Managing Director, Rob Mullen, said:
“Providing customers with a safe, reliable and punctual service remains our number one priority, and the latest annual statistics collated and published by Network Rail – which see us top the industry leaderboard – are testament to the hard work and dedication of the c2c team right across the route.
“c2c remains fully committed to providing customers with a high-quality, easy-to-access service, and we will be doing all we can to further enhance our service and improve on these already impressive figures.
“With our colleagues at Greater Anglia also recording fantastic punctuality and reliability scores in 2025/26, the recently published data clearly demonstrates the strength of rail performance being delivered in the Anglia region, as our organisations, working closely alongside Network Rail Anglia, move forward together.”
c2c has reported a strong trading year in 2025/26, with passenger numbers and ticket sales on the rise and revenue up 10.6% on the previous financial year. This performance has outpaced wider industry growth.
Eleni Jordan, c2c’s Commercial and Business Strategy Director, said:
“c2c and the wider rail industry has faced many challenges over the past few years, not least the exponential growth in home working and online shopping.
“I am therefore delighted to see that the introduction of contactless and e-ticketing across the entire c2c route, supported by number of sustained and effective marketing campaigns, has directly led to strong double digit commercial growth.
“We are continuously reinvesting in our stations and the c2c network to ensure an even better experience for customers.
“In the last year we have introduced a wide range of improvements across our estate, including platform renewal works at Basildon and Rainham stations, the redevelopment of the main concourse, ticket offices and ticket gatelines at Barking, and improved lighting at many locations across the route.”
“Our strong revenue growth in 2025/26 reflects our continued momentum under public ownership as we build back better and move towards Great British Railways.”
ENDS
Notes to Editors
About c2c
- c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.
- c2c is one of the UK’s most punctual and popular train operators and nearly 37.3 million journeys are made on its services every year.
- The operation of all c2c services transferred into public ownership on Sunday 20 July 2025 and is managed by DFTO (DfT Operator Ltd).
- For more information email mediaenquiries@c2crail.net
About DFTO
- DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027.
- The group’s current train operating companies are: c2c, Greater Anglia, LNER, Northern, Southeastern, South Western Railway, TransPennine Express and WM Trains (London Northwestern Railway and West Midlands Railway).
- DFTO runs more than 8,500 services each weekday and delivers more than 660 million customer journeys across its networks every year.
Images
Featured Image: c2c 720 train
Second Image: c2c Managing Director, Rob Mullen
Third Image: c2c Commercial & Business Strategy Director, Eleni Jordan