c2c Rail

Passenger Panel

Our Passenger Panel represents the interests of you, our customers. It's made up of customers from across the c2c route, representing different stations, and is an ideal forum for discussing the topics that are at the heart of your journeys with us.

The panel meets with senior c2c managers including Julian Drury, Managing Director for c2c, every eight weeks.

The aim of the panel is to:

  • Provide a two-way communication, consultation and representation channel for our customers
  • Gather feedback on service standards and performance from Passenger Panel members
  • Put forward suggestions and ideas from customers, through members of the panel
  • Keep the Passenger Panel members informed directly of performance trends and planned disruptions

Passenger Panel Dates 2016                                                   

Wednesday 4th May 2016
Wednesday 6th July 2016
Wednesday 7th September 2016
Wednesday 2nd November 2016
Wednesday 4th January 2017


While the panel is in place to discuss customers' views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.

If you have a suggestion for the improvement of our service, email passengerpanel@c2crail.co.uk with your thoughts, and these will be reported back to our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.

Summaries of Issues Raised

This page is updated following each Passenger Panel meeting with minutes from the last meeting summarising the main issues discussed and any potential action by c2c to resolve.

Minutes from a meeting are finalised and agreed by the Panel at the next meeting before they are published, so there will be a eight week gap before meeting minutes are available online. 

Click on the meeting date below to find out what was discussed.

Passenger Panel Meetings                                                                  

Day Month Year Minutes
09th March 2016 Download
13th January 2016 Download
4th November 2015 Download
9th September 2015 Download
13th May 2015 Download
12th March 2015 Download
19th November 2014 Download

Panel Members

Panel Member Station
Martin  Smith (Chairperson) Barking
Bola  Odunlami Basildon
Steve  Chambers Upminster
Ian  Wilson Chafford Hundred
Daniel  Pepper Laindon
Jane  Bowers Leigh on Sea
Scott  Yeoman West Ham
Shana  Doherty Westcliff
Alan  Newing Pitsea
Polly  Mansfield Benfleet
Stephen  Duffy Westcliff
Paul  Mckew Benfleet
Stuart  Rigby Stanford Le Hope
Caroline  Merifield West Horndon
Richard Whittaker Southend East
Christopher Gorman Thorpe Bay