C2C Rail

Passenger Panel


Our Passenger Panel is a representative group of customers who meet every few months to discuss c2c service standards and performance issues.

The Panel members are all regular travellers on the c2c route and are able to give us important insight into the experience of being a c2c customer; the good and the bad.

The aim of the panel is to achieve the following:

  • To provide a two-way communication, consultation and representation channel for our customers
  • To gather feedback on service standards and performance from Passenger Panel members
  • To put forward suggestions and ideas from customers, through members of the Panel
  • To keep the Passenger Panel members informed directly of performance trends and planned disruptions

The panel meets with Julian Drury, Managing Director of c2c, and his senior managers five or six times a year, in order to discuss the topics of interest on behalf of you, our customers.

Passenger Panel Dates 2016

  • Wednesday 13th January 2016
  • Wednesday 9th March 2016
  • Wednesday 4th May 2016
  • Wednesday 6th July 2016
  • Wednesday 7th September 2016
  • Wednesday 2nd November 2016
  • Wednesday 4th January 2017

While the panel is in place to discuss customers' views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.

If you have a suggestion for the improvement of our service, email passengerpanel@c2crail.co.uk with your thoughts, and these will be reported back to the our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.

Summaries of Issues Raised

This page is updated following each Passenger Panel meeting, summarising the main issues discussed and any potential action by c2c to resolve.

Please click on the meeting date below to learn what was discussed.

Passenger Panel Meetings

Summary related to the Passenger Panel meeting held on 13th Jan 2016

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