About Us

Our company, staff and customers

Our route

c2c rail is your local railway company. It may be small in comparison to other rail companies, with only 26 stations in all, but we serve the local community well, taking you straight into the capital.

We start at Shoeburyness and travel through the towns of Southend, Basildon, Upminster and Barking and into London Fenchurch Street on the mainline, whilst the Tilbury loop takes you from Pitsea, through Stanford-le-Hope, Tilbury, Grays, Rainham and Barking where you can carry on to Fenchurch Street. Not forgetting the Ockendon Branch line, where you will find Chafford Hundred for Lakeside Shopping Centre.

Philosophy

We have a distinctive c2c personality - we don't just follow what other people are doing, we seek new ideas. We aim to provide a service that is convenient, affordable, reliable, effortless and safe. To deliver this our personality reflects our customers - independent, innovative and dynamic.

Culture and attitute

We want our staff to take charge of their own destiny, manage our customers through the journey experience. Our aim is to transport customers door-to-door via a total journey experience that is the last word in comfort and convenience.

National Express

We are part of the National Express Group of companies.

Trains

c2c has the most modern fleet in the country. All services are operated using 74 new Electrostar trains.

Penalty fares

In order to encourage passengers to purchase their tickets before travelling, c2c operates a Penalty Fares scheme. If you board a train without a valid ticket for your journey you may be liable to pay a Penalty Fare. If the ticket office is closed please buy your ticket from the ticket machine at the station. Failure to produce a valid ticket for your entire journey could result in a minimum Penalty Fare of £20.

Technology

To make journeys easier for customers and improve the level of customer service we can deliver, we are investing in the latest technology. Our commitment includes investment in Customer Information Systems, ticketing systems, internet, intranet, call centre technology and ticket-on-departure.

Passenger numbers

People take 25 million journeys a year on c2c on a choice of around 110,000 trains that are run every year.