If you’ve purchased a ticket online using a Smartcard, we recommend waiting two hours before travelling. This will ensure that the ticket has worked its way through the system and is available for you to load at the gateline
Our new ticket vending machines and ticket office machines allow for instant loading to a Smartcard immediately after purchasing a ticket, so there is no need to wait two hours.
Make sure that when loading a new ticket to a Smartcard, to hold the Smartcard still against the reader for up to five seconds, until you hear either a positive or negative response.
If you’re having trouble with your Smartcard at a gateline, try reading it at one of our new ticket vending machines or speaking to a staff member at a ticket office, who now have the ability to read and load tickets to Smartcards.