loading

Industrial Action: Essential Travel Advice

This page was last updated 23 June.

Following the National Union of Rail, Maritime and Transport worker’s (RMT) ballot for industrial action, strike action is planned across the UK rail network this week, with significant disruption expected on all lines as well as services starting later and finishing much earlier than usual.

Therefore, the first and last trains we can operate are significantly different to our usual timetable.

First trains:

  • 07:30 Shoeburyness – Fenchurch Street
  • 07:36 Grays – Fenchurch Street via Rainham
  • 07:44 Pitsea – Fenchurch Street via Rainham

Last trains:

  • 17:00 Fenchurch Street – Pitsea via Rainham
  • 17:05 Fenchurch St – Shoeburyness via Laindon
  • 17:28 Fenchurch – Southend Central
  • 17:37 Fenchurch – Grays via Rainham

No trains will serve Chafford Hundred or Ockenden on strike days.

Please click here for the full timetables for Tuesday 21, Thursday 23 and Saturday 25. You can find timetables for the rest of the week on our service alterations page.

These amendments come as nationwide industrial action continues on all UK train lines on: 

  • Tuesday 21 June (between 00:01 and 23:59)
  • Thursday 23 June (between 00:01 and 23:59)
  • Saturday 25 June (between 00:01 and 23:59)

We expect significant disruption on these dates and those in between. We are advising our passengers to only travel if it is essential, work from home if you can and to plan ahead if you do intend to travel.

On the c2c route, we are operating a reduced service from 07:30 – 18:30 on strike days, equating to less than a third of normal service levels, and consisting of:

    • 2 trains per hour from Fenchurch Street to Shoeburyness via Laindon
    • 2 trains per hour from Fenchurch Street to Pitsea via Rainham
    • No trains will run via Ockendon or Chafford Hundred

While action is currently limited to 21st, 23rd and 25th, the surrounding dates will also see disruption to services, with services set to start running from around 06:30 with a full service planned to be in operation by 08:00.

We now have the timetable for Tuesday 21 and Thursday 23. You can find timetables for the rest of the week on our service alterations page.

If your service is affected by strike action, cross-industry ticket acceptance and temporary removal of certain ticket restrictions may be made available. If you purchased an Off-Peak or Anytime ticket and choose not to travel because your service has been cancelled, delayed or rescheduled, you may be entitled to a fee-free refund or change from the original retailer of your ticket.  

We will do all we can to honour passengers’ tickets, however the industrial action will cause significant disruption. Customers will have the following options: 

  • Refunds: If your service has been cancelled, delayed or rescheduled, you may be entitled to a fee-free change or refund from the original retailer of your ticket. Find out more about applying for a refund here.
  • Changing travel plans: All non-season tickets validity extended for travel the day before or up to two days after any strike action takes place (if discontinuous). Please note if your ticket is for a through fare that includes the London Underground it may not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.  
  • Changing operator or route: To help minimise any disruption, you may be able to use your ticket on another operator or an alternative route.  

You can also find out more information on the National Rail Enquiries website.

Travel and refund advice

  1. Which trains are running? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    You can find the amended timetables for the 21 – 25 June on our service alterations page.

    Trains will only be running between 07:30 and 18:30 so the first and last trains will be significantly different to our usual timetable.

  2. How can I apply for a refund? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    If you are no longer travelling find out how to request a refund here.

  3. Can I claim compensation if my journey is delayed? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    If your journey has been delayed over 2 minutes you will automatically get delay repay if you have a Smartcard and are signed up to automatic delay repay.

    If you don’t have a Smartcard you can claim delay repay on delays over 15 minutes here.

  4. Passenger Assist products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    We understand some of our customers may need assistance when travelling. If so please contact us directly to book Passenger Assist for your journey.

  5. Travelling with other train companies products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    If your journey also includes travel on another train companies services we would recommend you check their website or National Rail Enquiries.

standard-tickets-white.svg Buy tickets