30 July 2025 •
Local rail company c2c has announced that over one million pay as you go with contactless taps have now been made by its customers across the whole route, since the launch of the payment method in February.
c2c has announced that pay as you go with contactless ticketing continues to be hugely popular with customers across the route, with the one million taps milestone reached earlier this month.
Since being launched in February as part of the Government’s ‘Project Oval’ initiative, customers have been able to travel across the entire c2c route, into and around London and the wider pay as you go area using a single contactless payment card or device, making c2c the only national rail operator offering a fully contactless network.
Commenting, c2c’s Commercial and Interim Customer Director, Eleni Jordan, said:
“Contactless ticketing has been a huge success with customers since being launched across our entire route earlier this year, and to have recorded over one million taps in a little under six months is just incredible. This quick and easy to use payment and ticketing method continues to grow month on month, and we are now seeing an average of ten thousand taps (in and out) being made at our new contactless stations each day.”
Eleni added:
“c2c continues to lead the way when it comes to exploring and introducing enhanced digital solutions, and we remain fully committed to providing customers with quick and easy access to a wide range of ticketing and payment options.”
Pay as you go with contactless is available during both the peak and off-peak to all customers in possession of a valid contactless payment card or device (mobile phone or smart watch).
In addition to the c2c network, this ticketing and payment method can be used across London and the wider pay as you go with contactless area, with the best value adult fare calculated and charged for journeys made on the day and time of travel.
For most people, this fare is the same as a ticket bought on the day. Customers can also benefit from Monday to Sunday price capping when travelling into and within London.
Rail Minister, Lord Hendy of Richmond Hill, said:
“c2c is putting passengers first with simple, accessible, modern ticketing that brings our railways into the 21st century. This shows when we make it easier for people to travel by train, we’re not just improving passenger journeys, we’re encouraging more people to choose rail.
“Publicly owned train operators are delivering real benefits for passengers, and I’m delighted to see c2c leading the way with contactless ticketing.”
Notes to Editors
- c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.
- c2c is one of the UK’s most punctual and popular train operators and nearly 37.3 million journeys are made on its services every year.
- The operation of all c2c services transferred into public ownership on Sunday 20 July 2025 and is managed by DFTO (DfT Operator Ltd).
- For more information email mediaenquiries@c2crail.net
Images
Featured Image: ‘Eleni Jordan, c2c Commercial & Interim Customer Director, tapping in with Richard Holden MP’
Second Image: ‘Lord Hendy of Richmond Hill’