27 May 2026 •
We are very sorry for the disruption our customers experienced yesterday on the c2c route.
What happened?
Due to the hot weather we were made aware of two separate issues with the track and overhead lines caused by the heat.
At approximately 12:00 on Tuesday 26 May we were alerted to an issue with the London-bound track in the Laindon area, trains were diverted to the Essex-bound track or via Tilbury until Network Rail could perform the necessary repairs.
Then in the London area at approximately 13:30 on Tuesday 26 May we were alerted to an issue with the overhead wires just outside of Fenchurch Street. This meant we had to stop trains running between Fenchurch Street and Barking whilst Network Rail investigated. Fenchurch Street reopened once these investigations were completed around 17:00.
Upon confirmation of the incidents, arrangements were made for c2c tickets to be accepted on Greater Anglia, London Underground services and local bus routes. Rail replacement buses were in operation towards London between Pitsea and Upminster via Laindon from 21:00.
Rob Mullen, Chief Customer and Commercial Officer for Anglia’s Railway said: “I am really sorry to all of our customers who have been caught up in the disruption on the c2c route yesterday afternoon.
“Due to the hot weather the network experienced some heat related issues which meant we were unable to run trains in some areas whilst these were investigated. We collaborated closely with our Network Rail colleagues to resolve the issue, ensuring services were restored as quickly and safely as possible.”
Compensation for delays
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
- Go to https://contactless.tfl.gov.uk/ and then click on 7 day contactless history tab
- When prompted enter your personal information (name, address and email) and details of the contactless card used for the delayed journey
- Once the payment card has been located, the site will display a list of all journeys and payments made within the last 7 days.
- At the bottom of the page there is a button where you can ‘download statement’
- This statement should be attached to your Delay Repay Claim: c2c Delay Repay | Claim Compensation on 15 Minute+ Delays
Anglia’s journey towards Great British Railways
Anglia’s integrated railway brings together the leadership of c2c, Greater Anglia and Network Rail Anglia under a single, unified structure.
This new structure is part of wider plans to create Great British Railways (GBR), bringing track and train closer together to deliver a better, more joined-up railway for customers and communities in Anglia.
The structure is designed to support closer operational coordination across infrastructure, train services and customer delivery.
Existing ticketing and customer arrangements remain unchanged, and customers will continue to see the current company identities as the railway transitions towards GBR.
The Anglia route serves a fast-growing region, connecting commuters, leisure travellers, ports, power stations and more, as well as Stansted and Southend airports.