Changes from 1st April 2026
Please note that from 1st April 2026 there will be significant changes to the way refunds are processed for all train companies in Great Britain.
If you have purchased an Anytime, Off-Peak, Day Travelcard, Rover or Ranger and decide not to use it, you will have until 23:59 the day before it becomes valid to request a refund from the retailer who sold it to you. After that you will only be able to claim a refund if your train service has been delayed or cancelled.
We will be ending the practice of accepting refund claims up to 28 days after the date of travel.
If you wish to claim a refund from c2c, please use our form to request a refund online.
If your ticket is a daily ticket and was fulfilled to e-ticket/Smartcard, and is unused, you can claim a refund automatically through your c2c account.
If you are travelling using a Smartcard, you may opt into Automatic Delay Repay.