At c2c we have been operating local train services for many years and a large number of our staff live locally, so we like to think of ourselves as part of the local community. That means we are keen to work constructively with local and national partners to create benefits for our passengers, and for the wider economy in the areas we serve. Our customer and stakeholder engagement is based on the following principles:


We will communicate regularly with stakeholders and customers through:

  • Regular stakeholder forums and events, where you can find out more about the latest news from c2c, and future plans, and to discuss your issues with senior c2c staff
  • Bi-monthly Stakeholder Bulletins providing news updates from c2c
  • Regular customer communications, including quarterly customer magazines and weekly email updates on the latest news and offers from c2c
  • Individual meetings with stakeholders and customers who wish to engage with us directly


We will be transparent in what we are doing through:

  • Online information outlining our performance in key areas of the business, and how we compare with the rest of the industry – please see our ‘How we are performing’ page
  • Consulting with you on the key issues you care about
  • We will be open with our information to anyone who wishes to engage with c2c as far as possible


We will review how well we engage with our customers and stakeholders through an annual survey If you wish to engage with c2c or find out more about any of the areas listed here, please contact Alice Shimali, c2c’s Head of Communications, at