Freedom of Information
As a public authority, c2c is subject to the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIR). This means that any person has the right to ask us for any recorded information we hold and have that information provided to them unless specific limited exemptions or exceptions outlined in the FOIA or EIR apply. For more information, please visit the Information Commissioner’s website.
You can submit a Freedom of Information request to c2c by email to: FOI.c2c@dftoperator.co.uk or in writing to:
FOI team
Waterloo General Office
2nd Floor Walker Suite
Waterloo Station
London
SE1 8SW
Internal Review
After receiving our response, if you are unhappy with the way your request has been handled and wish to request a review of our decision, please write to the FOI team at Waterloo General Office 2nd Floor Walker Suite, Waterloo Station, London SE1 8SW or email us at FOI.c2c@dftoperator.co.uk. Your request must be submitted within 40 working days of receipt of our response. Please specify why you do not agree with the response and what factors you would like to be considered as part of the review. This should include any public interest arguments for disclosure.
Company information
For information prior to 20 July 2025:
Trenitalia c2c Ltd on Companies House
For information after 21 July 2025: