At c2c we’re proud to work with and as part of our local communities, working closely to deliver projects and updates that offer real value to customers, whether brightening up a station, supporting a local charity or working in partnership to improve our overall customer experience.

Over the last few years, we have been proud to deliver a number of projects to support local people, organisations and charities, celebrating our diverse communities, as well as focusing on ensuring customers feel safe while travelling with us.

Check out our latest press releases here

With annual funding available through the Station Improvement Fund and Customer & Communities Investment Fund (CCIF) frameworks, we have worked with customers and communities to ensure our programme of updates will improve the customer experience across the network. Recently delivered projects include rolling out free water refill points across the route, extending our CCTV coverage to help customers feel safer and refurbishing some station facilities.

Img 3696Leigh On Sea Fountain 1 (1)iain and cc staff recognition

Your feedback

At c2c we care about the same issues as our customers and want to hear from them when things haven’t gone to plan, as well as when things are going well. We have a Passenger Panel, made up of customers representing communities across our network, who meet quarterly to share their overall experience of travelling with us. If you’d like to know more, see our Passenger Panel.

c2c Passenger Panel

In collaboration with Greater Anglia, we also facilitate an Accessibility Customer Panel, giving local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped. For more information, see our Accessibility Panel:

c2c’s Accessibility Panel

We want to hear from you

Let us know what customer and community initiatives you would like to see on the c2c route.

If you have any questions, either fill out the form or email the c2c team: community@c2crail.net