c2c line status: Good service

Smartcard Loyalty Rewards

Join our Smartcard Loyalty scheme today and collect 1 point for every £1 you spend on c2c train tickets. Already signed up? Check to see how many points you have in your online account. If you buy an Annual Season Ticket onto your Smartcard you'll also get four FREE Off-Peak tickets to share with your friends and family.

What are Loyalty Points?

Loyalty Points reward you for travelling with a c2c Smartcard, giving you money off future journeys. For every £1 that you spend on c2c train tickets bought online you'll be awarded 1 point. With 1 point equal to 1 penny you'll soon have plenty of points to use as money off future c2c train tickets. To collect Loyalty points you need a c2c Smartcard, registered to your online account and opted in to the scheme. 

Order your c2c Smartcard

How to start collecting points 

  1. Log in to your c2c account (where you buy your tickets online)
  2. Make sure your Smartcard is registered to your c2c online account. You can see this in the 'manage my Smartcards' drop down in your account.
  3. Once logged in, you can access the the Loyalty Scheme section under your account.
  4. Select the option ‘Yes, I would like to join the Loyalty Scheme’
  5. Click ‘Update’ button to save changes. You can choose to opt-out of the Loyalty Scheme at any time. 

Now when you buy tickets onto your Smartcard you'll start collecting Loyalty Points!

How to spend Loyalty Points 

Loyalty Points take 28 days to clear from the date when your last ticket was valid for travel. You'll see them as 'pending' in your account. Once your points have cleared they'll show as 'available'. Once they've cleared it's easy to redeem them. When you search for your next journey on c2c you'll be given a choice of how many points you'd like to use against the ticket. Please note Loyalty Points can only be redeemed on tickets for travel on c2c and exclude any Travelcard add-on.

If you’re a Flexi-Season ticket holder, your Loyalty Points will enter your online account pending 26 weeks after the date of purchase (this is the last date your Flexi-Season is valid for travel) to clear 28 days later.

If you're a Annual Season Ticket holder your points are awarded on a quarterly basis during the year that your ticket is valid. See terms and conditions for full details.

FREE Off-Peak tickets with an Annual Season ticket

If you’re a c2c Annual Season ticket holder, you’re entitled to the additional benefit of four FREE Off-Peak tickets when you buy your Annual Season Ticket online. Share them with friends or family, or use them yourself for days out - the choice is yours. 

You’ll receive an automated email within 24 hours of buying your Annual Season Ticket online and then have 12 months in which to use the pincode included to claim your four FREE Off-Peak tickets. Remember to check your spam folder in case the email has gone there.