c2c line status: Good service

c2c Smartcard Loyalty

Collect Loyalty Points every time you buy online, plus get FREE off-peak tickets if you buy an Annual Season ticket.

c2c Smartcard Loyalty Points

Collect c2c Smartcard Loyalty Points, exclusively when you buy tickets online with your c2c Smartcard. For every £1 you spend you will be awarded one Loyalty Point which can be redeemed for future rail travel when buying tickets on the c2c website.

Our Smartcard Loyalty scheme is free to join, you just need to opt-in through your online account.

How to start earning points

Opt-in to join our Smartcard Loyalty scheme on your online account to start collecting points. If you don't have a Smartcard you can order your free c2c Smartcard here.

1. Log in to your c2c account.

2. Once logged in, you can access your loyalty preference section by clicking “Loyalty Scheme” from the menu on the left.

3. Select the ‘Yes, I would like to join the Smartcard Points Loyalty scheme’

4. Click ‘Update’ button to save changes. You can choose to opt-out of the loyalty scheme at any time.

Please note if you're a Annual or Flexi-Season ticket holder your points are rewarded differently. See terms and conditions for full details. 

How to spend c2c Smartcard Loyalty Points

Redeeming your points is straightforward, simply search for your journey on the c2c website and you'll be given a choice on how many points you would like to redeem against your purchase.

FREE off-peak tickets for Annual Season ticket holders

If you are a c2c Annual Season ticket holder, you are entitled to four FREE Off-Peak tickets to share with your friends and family, when you buy an Annual Season ticket online.

You will receive an automated email within 24 hours of buying your Annual Season Ticket online. You'll then have 12 months in which to use the pincode included to claim your four FREE Off-Peak tickets.

Terms and conditions

c2c Smartcard Loyalty Points

For c2c Smartcard Loyalty Points terms and conditions please click here.

FREE off-peak tickets

  • This offer is only valid for customers that have bought an Annual Season ticket online using a c2c Smartcard
  • For customers who have purchased an Annual Season Ticket online, you will receive an automated email within 24 hours with your off-peak free ticket pincode
  • Your pincode to redeem your free tickets is valid for use for 12 months from issue of your Annual Season Ticket.
  • FREE tickets only available to redeem online
  • FREE tickets are only valid on off-peak c2c services
  • No further rail discounts are allowed
  • FREE tickets are non-refundable and you are not allowed to sell this ticket on
  • This ticket is subject to the National Conditions of Carriage
  • c2c reserves the right to withdraw, remove or suspend this offer at any point without notice