Automatic Delay Repay
If you’ve bought your tickets on a c2c Smartcard, we will automatically give you money back, into your c2c online account, whenever you experience delays of more than 2 minutes.
We always aim to get you to your destination on time. But on the occasions that trains do get delayed we understand it can have a real impact on your day, and the last thing you want to do is fill out forms to claim compensation. Which is why, if delays do happen, we want to be able to make it up to you more easily with Automatic Delay Repay.