Keeping you safe and secure
Although the chances of being a victim of crime whilst travelling on the railway are very low, at c2c we work with our partners to make your journey as safe as possible.
All c2c colleagues receive security training when joining the company, and this is refreshed at regular intervals. This training includes basic security procedures, how to deal with incidents and how to identify suspicious or vulnerable persons. Later in their careers, some colleagues are able to attend specialised training provided by the British Transport Police.
We work closely with the British Transport Police who provide a full range of policing services to the railway from a number of Police Stations across the c2c network. You can find out more about the British Transport Police as well as advice on keeping yourself and your belongings safe while travelling here.
Thieves use a variety of tactics and distractions to relieve you of your personal items. The British Transport Police ‘Be Aware’ campaign is designed to help rail passengers keep their valuables safe from pickpockets, gadget-grabbers and luggage thieves.
The British Transport Police Project Servator is used to deny a wide range of criminal activity on the rail network, including terrorism. A link to the project is here.
In addition, our contracted security provider assists by providing high-visibility patrols at stations to deter and detect crime and anti-social behaviour as well as providing support to c2c colleagues and assisting vulnerable people.
Our stations and trains
Many of our stations are accredited under the Department for Transport Secure Stations Scheme and we are working to upgrade and enhance the CCTV systems in and around our stations and car parks. Our fleet of trains is fitted with on-board CCTV systems and may be patrolled by our HALO security team which is accredited by the British Transport Police under the Railway Security Accreditation Scheme. You may also see uniformed British Transport Police officers patrolling the trains.
You – our customers
You can help us and play a part in helping to keep the railway safe and crime-free:
- Please look after your possessions whilst at the station or on the train
- Please do not leave bags or other items unattended
- If you see something that doesn’t look right on the station or train, please tell a member of staff or text the British Transport Police on 61016.
- Remember to observe social distancing guidelines when reporting something to a member of railway staff
- In an emergency dial 999
If you are looking for information on how to travel safely because of Coronavirus please see our Coronavirus information page.