Making sure you feel safe and feel secure at our stations and on our trains is one of our top priorities. We’re always looking at ways we can improve and refine our station security and procedures. To help us, we work with a team of on-train security HALO staff accredited by the British Transport Police under the Railway Safety Accreditation Scheme (RSAS).

We also have:

  • Secure Stations Accreditation (SSA) for all 25 of our managed stations
  • Weekly tasking meetings with our BTP team to tackle issues and deploy resources more effectively
  • ‘First to Last’ staffing at all of our stations meaning there is always a member of our staff there from before the first train of the day arrives until after the final service has departed, every day of the week
  • Secured Park Mark accreditation at all of our car parks
  • Upgraded our lighting and surveillance at our stations to create a lighter and safer environment
  • Easy-to-use help-points on our platforms where customers can get up-to-date information
  • A dedicated CCTV suite which monitors our stations 24/7