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    Timetable
    • Timetable
    • Live travel updatesarrow_forward_ios
    • Service alterations
    • Download timetable (PDF)
    • Live travel updates
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    • Get travel updates
    Tickets
    • Tickets
    • Buyarrow_forward_ios
    • Digital ticketsarrow_forward_ios
    • Ticket typesarrow_forward_ios
    • Ways to savearrow_forward_ios
    • Onward travelarrow_forward_ios
    • Buy
    • Buy online
    • Get the c2c app
    • Digital tickets
    • c2c Smartcardarrow_forward_ios
    • Oyster and Contactless
    • c2c Smartcard
    • Automatic Delay Repay
    • Loyalty rewards
    • Ticket types
    • Our fare prices explained
    • Daily tickets
    • Season tickets
    • Flexi Season tickets
    • Senior Rover
    • Ways to save
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    • Off-Peak discounts
    • Group bookings (10+ people)
    • Railcards
    • Travel to work scheme
    • Onward travel
    • Oyster & Contactless
    • Travelcards
    • PlusBus scheme
    Stations & services
    • Stations & services
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    • Onboard experiencearrow_forward_ios
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    • Keeping you safe & secure
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    • Offers & days out
    • Top offersarrow_forward_ios
    • Off-Peak discountsarrow_forward_ios
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    • Competitions
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    • Kids for £2
    • Southend deals
    • Off-Peak discounts
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    • Group bookings (10+ people)
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    c2c Status: service-status
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      Mobile Feedback

      Report Issues to c2c Customer Service

      If you see something at one of our stations that's not right.
      • 1. Tell us what part of the station you experienced an issue

        2. The name of the station

        3. Time and date

        4. Add as much information as possible to describe the issue, so we can investigate

      • If you see something that doesn't look right or falls below your expectations, please report the fault to us or attach a photo. We will then investigate the issue.
      • Date Format: MM slash DD slash YYYY
      • :
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      Tips for filling-out this form

      FB_Report a station issue

      • Date Format: MM slash DD slash YYYY
      • :
      • 1. Tell us what part of the station you experienced an issue

        2. The name of the station

        3. Time and date

        4. Add as much information as possible to describe the issue, so we can investigate

      FB_Report a train issue

      • :
      • Date Format: MM slash DD slash YYYY
      • Situated next to the display at the end of the carriage.
      • 1. Tell us what part of the train you experienced an issue

        2. What time and date you were travelling

        3. Time and date

        4. Add as much information as possible to describe the issue, so we can investigate

      FB_Report carriage temperature

      • 1. Tell us the carriage number, this is important to help us investigate

        2. Whether the carriage was too hot or cold

        3. Details about your journey

        4. And the time and date

      • Situated next to the display at the end of the carriage.
      • :

      FB_Website or mobile app feedback

      • 1. Is your feedback related to our website or mobile app?

        2. Let us know what device you are using, including the make and mobile.

        4. Rate your experience and leave us your feedback.

      • This field is for validation purposes and should be left unchanged.

      FB_WiFi report blocked website

      • This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.

        Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.

        Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.

        1. Confirm whether your website was blocked on our station or train WiFi

        2. Give us the URL of the website

      FB_WiFi report issues

      • We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.

      • Date Format: DD slash MM slash YYYY
        On what day did the incident occur?
      • :
        Please let us know the estimated departure time of your train from your origin station - this will help us to identify the train at fault.
      • Issue description

        Please provide an overview of the problem you are encountering
      • Please make sure you have turned on WiFi on your device and are able to see other networks. We recommend toggling this setting off and on again, or else restarting your phone, if you are unable to see any networks at all.
      • If you are connected to the WiFi however you receive a message saying "Limited or no connectivity", please try to open a page in your device's web browser - you should be directed to our WiFi portal which will let you log in. If this still doesn't work, please leave further feedback below.
      • If you are unable to load any pages automatically, please try visiting purpleportal.net while connected to the network.
      • If you have been able to successfully log into our portal but are still not seeing any web pages or services, please leave as much detail as possible on your issue below.
      • We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.

        If you have not reached this threshold and believe you are being slowed down in error, please include details below.

        We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.

      • We filter certain content such as streaming or download services to maintain good service for all users. Additionally, certain inappropriate websites are subject to access controls - we have a separate form for submitting these websites if you feel a website you wish to access has been blocked in error.
      • Please leave as much information as possible in the box below.
      • If you can include things such as your device type, what sort of troubleshooting steps you took, it is extremely helpful to us in identifying and fixing the problem.
      • This will not be used for marketing purposes and will be processed strictly for the purposes of rectifying your fault in line with our privacy policy.


















      Railcards

      Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard) must be sent for each one selected.

      The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc field which matches the order of the Railcards in the rc field.

      So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:

                  rc: "YNG,HMF"
                  rcc: "2,1"
              

      Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(




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      We accept the following payment methods

      Our company name is Trenitalia c2c Limited (trading as c2c), registered number 07897267.
      Our registered address is 7th Floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL.

      Our company name is Trenitalia c2c Limited (trading as c2c), registered number 07897267.
      Our registered address is 7th Floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL.

      We accept the following payment methods

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      Live Departures

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      Did you know?

      Kids travel on c2c trains for only £2 at weekends and during school holiday periods, so you can treat the little ones to a day out for less.

      Read More