If you see something at one of our stations that's not right.
1. Tell us what part of the station you experienced an issue
2. The name of the station
3. Time and date
4. Add as much information as possible to describe the issue, so we can investigate
If you've witnessed an incident, you can report it discreetly. Whether it’s fare evasion, anti-social behaviour or vandalism on our trains or at our stations, let us know.
1. Tell us what part of the train you experienced an issue
2. What time and date you were travelling
1. Tell us the carriage number, this is important to help us investigate
2. Whether the carriage was too hot or cold
3. Details about your journey
4. And the time and date
1. Is your feedback related to our website or mobile app?
2. Let us know what device you are using, including the make and mobile.
4. Rate your experience and leave us your feedback.
This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.
Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.
Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.
1. Confirm whether your website was blocked on our station or train WiFi
2. Give us the URL of the website
We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.
We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.
If you have not reached this threshold and believe you are being slowed down in error, please include details below.
We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.
We are aware of an issue with some iOS devices (iPhones and iPads) auto-connecting to public WiFi networks like ours. If you are encountering issues and are using an iPhone or iPad, we recommend forgetting our WiFi network:
You can then try reconnecting to the network. If your issue has not been solved, please continue with your issue report below.
