1. Tell us what part of the station you experienced an issue
2. The name of the station
3. Time and date
4. Add as much information as possible to describe the issue, so we can investigate
1. Tell us what part of the train you experienced an issue
2. What time and date you were travelling
1. Tell us the carriage number, this is important to help us investigate
2. Whether the carriage was too hot or cold
3. Details about your journey
4. And the time and date
1. Is your feedback related to our website or mobile app?
2. Let us know what device you are using, including the make and mobile.
4. Rate your experience and leave us your feedback.
This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.
Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.
Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.
1. Confirm whether your website was blocked on our station or train WiFi
2. Give us the URL of the website
We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.
We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.
If you have not reached this threshold and believe you are being slowed down in error, please include details below.
We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.
Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard) must be sent for each one selected. The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc field which matches the order of the Railcards in the rc field. So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
rc: "YNG,HMF" rcc: "2,1"
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(
