24 October 2026 •
On Friday 23 October, a GB Railfreight container train travelling from London Gateway, partially derailed at Barking causing significant disruption across the route.
GBR Anglia engineers were sent to the site and have been working with GB Railfreight to recover the freight train involved in the incident and assessing the damage caused to the rail infrastructure. Once this is complete, we will be able to begin repairs to the rail infrastructure.
Unfortunately, due to this, c2c services will be impacted until further notice, with trains not calling at Dagenham Dock, Rainham, Purfleet and Grays. We advise all customers to check before they travel and allow extra time to complete their journey.
A GBR Anglia spokesperson said:
“At around 13:10 on Friday, we received reports of a partial derailment of a freight train at Barking station. Working with the British Transport Police and emergency services, we can confirm that no one was injured in the incident.
“We’re working closely with investigators from the Rail Accident Investigation Branch, and engineers are assessing any damage caused to the railway infrastructure. We are asking customers travelling via Barking station to continue to check before they travel as disruption at this time is expected to continue for the rest of the weekend. We are very sorry for the disruption being caused to those affected.”
Tickets are being accepted on Greater Anglia and TFL buses between Barking, Dagenham Dock, Rainham at no extra cost. Tickets will also accepted on First Essex buses between Purfleet and Grays at no extra cost. A rail replacement bus service is in operation between between Barking, Dagenham Dock, Rainham, Purfleet and Grays.
Compensation for delays
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
- Go to https://contactless.tfl.gov.uk/ and then click on 7 day contactless journey and payment history tab
- When prompted enter your personal information (name, address and email) and details of the contactless card used for the delayed journey
- Once the payment card has been located, the site will display a list of all journeys and payments made within the last 7 days
- At the bottom of the page there is a button where you can ‘download statement’
- This statement should be attached to your Delay Repay Claim: c2c Delay Repay | Claim Compensation on 15 Minute+ Delays