25 October 2026 •
Page last updated 9 November
c2c passenger services from Barking to Dagenham Dock, Rainham and Purfleet, alongside London Overground services on the Suffragette line from South Tottenham to Barking Riverside, will restart on Wednesday 11 November, following the derailment of a GB Rail freight train on 23 October.
Engineering teams have carried out a significant programme of emergency repairs to over 1.2 kilometers of track, including rebuilding brand new bespoke track points that were damaged beyond repair in the incident. Overall, the repair work has been a complex process, including replacing severed signalling equipment and cabling as well as damage to the track itself along a logistically challenging part of the infrastructure.
GBR Anglia brings together c2c, Greater Anglia and Network Rail Anglia under one unified leadership team as part of the wider journey towards Great British Railways.
Rob Mullen, Chief Customer & Commercial Officer, GBR Anglia, said: “I’d like to thank customers for their patience and understanding through this very challenging time. I recognise this has caused significant disruption to customers, and I want to say sorry for the impact this has had to their journeys.
“I am pleased to announce that passenger services will resume from Wednesday 11 November. Our teams have worked tirelessly to make sure that the line opened as quickly as possible, and I want to highlight their incredible efforts given the scale of the recovery required.
Rob also reflected on the other performance issues since this summer: ‘I know our customers have had a difficult few months travelling with us, particularly those from stations on the Tilbury Loop and on the line through Chafford Hundred. We all faced an unprecedented hot and dry summer with the effects still ongoing. Our customers rightly expect us to get the product they paid for, safely and on time and everyone at GBR Anglia is working hard to get c2c back to being one of the best performing train operators in Britain.”
Travel advice until 11 November
Unfortunately, trains will not call at Dagenham Dock, Rainham or Purfleet while the work at Barking continues, and customers intending to travel from these stations are advised not to travel.
Work will also be ongoing at Limehouse so trains won’t be stopping at Limehouse towards London and there will be no interchange to the DLR at Limehouse from platform 1.
Alternative travel arrangements
Tickets are being accepted on Greater Anglia services and TfL buses between Barking, Dagenham Dock and Rainham at no extra cost. Tickets are also being accepted on buses between Purfleet and Grays at no extra cost.
Rail replacement buses will operate between Upminster and Grays, calling at Rainham, Purfleet and Grays.
For Dagenham Dock, customers should take local bus services to Dagenham Heathway station or to Barking.
Customers may also use the bus service between Rainham and Romford at no extra cost.
Compensation for delays
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
- Go to https://contactless.tfl.gov.uk/ and then click on 7 day contactless journey and payment history tab
- When prompted enter your personal information (name, address and email) and details of the contactless card used for the delayed journey
- Once the payment card has been located, the site will display a list of all journeys and payments made within the last 7 days
- At the bottom of the page there is a button where you can ‘download statement’
- This statement should be attached to your Delay Repay Claim: c2c Delay Repay | Claim Compensation on 15 Minute+ Delay
ENDS
NOTES TO EDITORS
About GBR Anglia
GBR Anglia brings together c2c, Greater Anglia and Network Rail Anglia under one unified leadership team as part of the wider journey towards Great British Railways.
This new structure is part of wider plans to create Great British Railways (GBR), bringing track and train closer together to deliver a better, more joined-up railway for customers and communities in Anglia.
The structure is designed to support closer operational coordination across infrastructure, train services and customer delivery.
Existing ticketing and customer arrangements remain unchanged, and customers will continue to see the current company identities as the railway transitions towards GBR.
The Anglia route serves a fast-growing region, connecting commuters, leisure travellers, ports, power stations and more, as well as Stansted and Southend airports.
About c2c
- c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.
- c2c is one of the UK’s most punctual and popular train operators and nearly 37.3 million journeys are made on its services every year.
- The operation of all c2c services transferred into public ownership on Sunday 20 July 2025 and is managed by DFTO (DfT Operator Ltd).
- For more information email mediaenquiries@c2crail.net
About DFTO
- DFTO works with train operators and Network Rail to lay the foundations for Great British Railways (GBR) – working together to deliver a better railway for everyone in Britain.
- Ahead of the establishment of GBR in 2027, DFTO is responsible for bringing privately operated passenger services into public ownership, ensuring stability, accountability and continuity for customers and taxpayers.
- The group’s current train operating companies are: c2c, Chiltern Railways, Greater Anglia, GTR, LNER, Northern, Southeastern, South Western Railway, TransPennine Express and WM Trains.
- DFTO now runs 12,000 rail services every day and delivers over one billion customer journeys across its networks each year.
Images:
Featured Image: Replacing the track at Barking
Second Image: Making new points in Wales
Third Image: Making new points in Wales
Fourth Image: Making new points in Wales
Fifth Image: Making new points in Wales
Sixth Image: Barking repairs
Seventh Image: Barking repairs
Eighth Image: Barking repairs