We work hard to ensure that our stations, trains and products are up to the standards our customers expect. If you see or experience something that isn’t right, we want to know about it. Although we will not respond to every piece of feedback, we will investigate and do what we can to put it right.

Why not leave us feedback about your most recent journey with us, by completing our short online survey.

Complete our survey

Using our Feedback Centre

  1. Choose the type of feedback you want to leave us, using the options below
  2. Enter the details asked in the form, giving us as much information as possible
  3. Check your details and hit submit