26 June 2015

c2c Opens New College for Staff Training

Southend Training college



National Express train operator c2c has opened a new £150,000 training college at Southend Central station.


The new venue, located just off one of the platforms at the station, will be the centre of excellence for all of c2c’s learning and staff training courses. With capacity for over 60 people at once, its walls are decorated with images of and quotes from different employees based across the c2c route.


c2c has launched a new training course for all 600 c2c employees which is based at the college. It is designed to boost customer service skills, and help to make sure that all passengers get the best experience possible when travelling with c2c.


The course has been developed in partnership with training experts TMI UK, who have worked with leading brands such as John Lewis, Apple and British Airways.


c2c Head of HR Lesley Dorrington said: “We hope this fantastic new venue will inspire all our staff who are coming through our new training programme. Providing an excellent service for our customers is hugely important to us, and this training centre will be key in helping establish and maintain these high standards.”




-          The attached images show Lesley Dorrington, Head of HR, and Julie Penn, Learning and Development Manager for c2c. For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net


-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator inWhich? magazine’s latest survey of rail companies.


-          About National Express: National Express includes: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.