c2c line status: Good service

18 September 2015

c2c Triumphs at National Rail Awards

c2c was named "Passenger Operator of the Year" at last night's National Rail Awards for the first time in the company's history. The judges praised c2c for the raft of new initiatives introduced for passengers in the past year, and for maintaining its position as the most punctual train operator in the country. 

Since c2c started its new franchise in November 2014, new improvements introduced for customers include the c2c Smartcard, free wifi at all stations, the award-winning c2c Live app, and discounts on tickets for advance travel, students and seniors. 

c2c Managing Director Julian Drury said: "We are thrilled to have won the most coveted award in the rail industry, and I'm really proud of the contribution every single member of c2c staff has made to this achievement. In the past year we have launched a wide range of improvements for our customers, and taken action to provide them with greater value and pioneering new technology."

In their commendation, the judges at the National Rail Awards said: “It may be one of the smallest train operating companies, but c2c is the best. An excellent consistent operator, it has risen from the Misery Line to the best. It has strived to do ever better, and is the most punctual operator in the country with an annual punctuality of 97%.”

ENDS

The attached photo shows c2c Managing Director Julian Drury (centre, kneeling) and staff from across c2c. For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net

- About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator in Which? magazine’s latest survey of rail companies.

- About National Express: National Express includes: National Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.