Complimentary tickets
This page lays out the terms, conditions and restrictions associated with our complimentary “scratchcard” tickets. These replace our older system of “authority to travel” letters which were provided to customers where necessary.
How to use your ticket
- Scratch off the month and date you will be travelling
- Enter your name in the provided box
- Present your card at the ticket barrier or when requested by a member of c2c staff
- Discard after use
Why have I been given this ticket?
We provide these tickets for a number of reasons including:
- Alternatives to Delay Repay compensation
- Partner travel for organisations
- Prize winners of our competitions
- Suppliers to c2c operating on c2c business
Terms & conditions
- “Tickets” herein refers to the pink complimentary scratchcard tickets
- Tickets may be used for unlimited travel on c2c services on the date specified, for the individual specified
- Tickets are only valid on c2c services, not those of other operators or Transport for London services
- Tickets can be used on both Peak and Off-Peak c2c services
- Tickets are non-transferrable once endorsed
- If not endorsed, tickets can be shared as appropriate at no cost
- It is the responsibility of the user to endorse the ticket before using it
- Endorsement is performed by specifying a date on the foil scratch cards and entering a name into the name field (this may be performed by c2c staff prior to sending the ticket in some cases)
- Failure to do so will be treated as a ticketing irregularity and a penalty fare may be issued
- Attempts to fraudulently reproduce or reuse the ticket may be treated as fraud and criminal prosecutions made
- Tickets are tracked and logged with a unique code to prevent reuse
- Tickets have no cash value and may not be exchanged for cash
- Tickets are not available in digital formats
- Tickets can be used for adult or child travel
- We accept no liability for any damages, losses, liabilities costs, injuries or disappointments suffered as a result of using the ticket
- National Rail Conditions of Travel continue to apply
- By accepting and using the ticket you agree to be bound by these terms and conditions.