09 October 2026 •
We are very sorry for the disruption our customers experienced yesterday on the c2c route.
What happened?
At approximately 07:40 on Thursday 8 October, we were alerted to an issue with the signalling system between Limehouse and West Ham. This severely restricted the number of trains we could operate to and from London Fenchurch Street.
Our GBR Anglia engineers were dispatched to the area and repaired the fault at approximately 11:29 on Thursday, however the fault caused knock-on delays and cancellations to our services, which continued throughout the afternoon. Unfortunately, at 17:40 the signalling issue reoccurred the teams resolved this around 19:20.
Around 19:45 we were informed that there was a signalling issue on the Rainham line meaning we couldn’t run trains between Barking and Grays via Rainham, the teams worked on a repair in the area and this fault was fixed around 21:20.
Upon confirmation of the signalling failures, arrangements were made for c2c tickets to be accepted on Greater Anglia and TfL services and local buses between Barking and Grays via Rainham.
Rob Mullen, Chief Customer and Commercial Officer for GBR Anglia, said: “I’d like to say sorry to everyone who experienced disruption on our network yesterday.
I understand how disappointing and frustrating this will have been for customers. Delays and cancellations can have a significant impact on people’s daily lives, and I apologise for the disruption caused to those trying to reach work, education, healthcare appointments and other important destinations.
Together with colleagues across GBR Anglia, particularly our engineering teams, I am focused on understanding the causes of yesterday’s incident and the wider challenges seen in recent weeks.”
Compensation for delays
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
- Go to https://contactless.tfl.gov.uk/ and then click on 7 day contactless history tab
- When prompted enter your personal information (name, address and email) and details of the contactless card used for the delayed journey
- Once the payment card has been located, the site will display a list of all journeys and payments made within the last 7 days.
- At the bottom of the page there is a button where you can ‘download statement’
- This statement should be attached to your Delay Repay Claim: c2c Delay Repay | Claim Compensation on 15 Minute+ Delays