c2c line status: Good service

Apology for disruption on 22nd and 23rd February

Dear Customer,

We are very sorry indeed for the major disruption that you experienced both on Wednesday evening and Thursday this week.

On Wednesday evening c2c services were badly disrupted when the line was closed for air ambulance attendance after a person fell from a bridge onto the tracks near Southend East. The line was closed for a crucial hour in the pm peak, preventing us from bringing trains up to London from our depot at Shoeburyness for the evening service .

This meant that pm peak services from London were much more crowded than usual, and as a result a person operated an emergency exit button on a train at West Ham, causing a fault to the train. This brought services to a standstill again and added to the congestion from earlier.

On Thursday Storm Doris caused severe problems right across the national network. On c2c more than a dozen objects were blown onto the overhead wires through the day and other objects were also blown on to the track, including several trees. Each of these meant a section of our route had to be closed for engineers to attend and clear the line, while other c2c services were diverted via Tilbury. At the same time the London Underground (LUL) District Line was closed due to storm damage and we were carrying customers for LUL as well.

We will be announcing further compensation arrangements as a result of these events on Monday. Please check back online or on Twitter or Facebook for details.

Once again, please accept our heartfelt apology for the problems you experienced.

Julian Drury
Managing Director