Have a question about our onboard WiFi?

1. How much free WiFi data allowance do I get onboard?

   We combine 3G and 4G mobile network coverage with station wireless internet connections to keep you connected throughout your journey.
   Each user is limited to using 100MB of 3G and 4G mobile network data each day. However, whenever a train is at a station, our trains connect to the station WiFi. Only when the train pulls away from the station or is in between stations will the train use 3G and 4G. Therefore our customers can typically expect to experience more than 100MB of data during their journey.

2. How do I access onboard WiFi?

   1. Once you have boarded the train, open WiFi settings on your device
   2. Ensuring your device has WiFi switched on “c2c Free Train WiFi” will appear on your available network list
   3. Click on “c2c Free Train WiFi” to connect to it
   4. You will be automatically directed to a quick registration page within your web browser, if this doesn’t happen, load your web browser and go to media.c2c-online.co.uk
   5. If you are not already registered, register your details – it shouldn’t take more than one minute
   6. Once you’ve registered and hit continue, you will be connected and can start using WiFi

3. Why is the internet slow?

   To make sure everyone can enjoy a free WiFi connection onboard, we need to have data limits in place for all users. Once you have reached your data limit, your internet speed will start to slow down. Data limits are reset overnight, every night.

   Our free WiFi uses several 3G and 4G signals combined with wireless station connections, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time. If you lose your connection, we’re probably just passing through an area with weak signal. If this happens, there’s no need to reconnect – you’ll be connected again automatically once the signal improves.

4. How do I report a blocked website?

   If you encounter a website which has been incorrectly blocked and would like report it you can fill out the form below or visit our Feedback Centre.