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Key Information

c2c Smartcard

If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.

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Get started with Smart

Current timetable

Download a copy of our timetable.

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Download PDF

Carriage temperature

All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.

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Report an issue

100MB Free WiFi onboard

We have free WiFi at our stations and onboard our trains. And, we now offer 100MB daily data allowance for each passenger when using our onboard WiFi. For more information about our WiFi service, read our FAQs.

Hasta la vista, vista

Our online entertainment service, vista, is soon to be no more. Because of low demand we’ve decided to bring the service to an end.

In good news, we know what you really want is more WiFi data allowance so we now offer 100MB of data daily for you to use onboard for the things that are important to you.

Key Information

c2c Smartcard

If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.

smartcard.svg

Get started with Smart

Current timetable

Download a copy of our timetable.

download.svg

Download PDF

Carriage temperature

All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.

arrow-point-to-right.svg

Report an issue

Have a question about our onboard WiFi?

  1. How much free WiFi data allowance do I get onboard? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    We combine 3G and 4G mobile network coverage with station wireless internet connections to keep you connected throughout your journey.
    Each user is limited to using 100MB of 3G and 4G mobile network data each day. However, whenever a train is at a station, our trains connect to the station WiFi. Only when the train pulls away from the station or is in between stations will the train use 3G and 4G. Therefore our customers can typically expect to experience more than 100MB of data during their journey.

  2. How do I access onboard WiFi? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    1. Once you have boarded the train, open WiFi settings on your device
    2. Ensuring your device has WiFi switched on “c2c Free Train WiFi” will appear on your available network list
    3. Click on “c2c Free Train WiFi” to connect to it
    4. You will be automatically directed to a quick registration page within your web browser, if this doesn’t happen, load your web browser and go to media.c2c-online.co.uk
    5. If you are not already registered, register your details – it shouldn’t take more than one minute
    6. Once you’ve registered and hit continue, you will be connected and can start using WiFi

  3. Why is the internet slow? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    To make sure everyone can enjoy a free WiFi connection onboard, we need to have data limits in place for all users. Once you have reached your data limit, your internet speed will start to slow down. Data limits are reset overnight, every night.

    Our free WiFi uses several 3G and 4G signals combined with wireless station connections, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time. If you lose your connection, we’re probably just passing through an area with weak signal. If this happens, there’s no need to reconnect – you’ll be connected again automatically once the signal improves.

  4. How do I report a blocked website? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    If you encounter a website which has been incorrectly blocked and would like report it you can fill out the form below or visit our Feedback Centre.

FB_WiFi report blocked website

  • Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.

    Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.

    1. Confirm whether your website was blocked on our station or train WiFi

    2. Give us the URL of the website

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