23 October 2026 •
At approximately 13:10 today, a GB Railfreight container train travelling from London Gateway, partly derailed at Barking, blocking access to Platforms 7 and 8 at Barking station and causing significant disruption across the railway.
No passengers were on board and no injuries have been reported and the Rail Accident Investigation Branch has been notified and are on site.
As a result of this incident, c2c services are severely affected with services no longer calling at Dagenham Dock, Rainham or Purfleet. We expect to be unable to serve these stations for the remainder of the day and likely into the weekend. The Sufragette Line is also currently suspended.
Tickets are being accepted on Greater Anglia and TfL buses between Barking, Dagenham Dock, Rainham at no extra cost. Tickets will also accepted on First Essex buses between Purfleet and Grays at no extra cost. A rail replacement bus service is in operation between Barking, Dagenham Dock, Rainham, Purfleet and Grays.
We would advise all customers to check before they travel as this incident is ongoing so there may be short notice changes to services today and over the weekend.
Compensation for delays
If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users:
You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim. Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
Contactless customers:
Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:
- Go to https://contactless.tfl.gov.uk/ and then click on 7 day contactless journey and payment history tab
- When prompted enter your personal information (name, address and email) and details of the contactless card used for the delayed journey
- Once the payment card has been located, the site will display a list of all journeys and payments made within the last 7 days
- At the bottom of the page there is a button where you can ‘download statement’
- This statement should be attached to your Delay Repay Claim: Claim Compensation on 15 Minute+ Delays