21 July 2026 •
Local rail operator c2c Railway is proud to reaffirm its commitment to safeguarding by securing full re-accreditation as part of the Safer Railway Scheme (SRS), scoring 88% in the assessment audit.
The Safer Railway Scheme (SRS) is a joint initiative awarded by the British Transport Police (BTP) and Department for Transport (DfT) on an annual basis to train operating companies to protect vulnerable people on the UK rail network and is a contractual obligation for all train operators, with accreditation based on assessments of safeguarding practices.
Lee Parlett, Health, Safety, Security and Environment Director for GBR Anglia, said:
“Across GBR Anglia, the safety of our customers has always been and will always be our number one priority. I am delighted to see c2c’s full re-accreditation under this year’s Safer Railway Scheme, it underpins all the hard work that our safeguarding teams do to ensure that our customers get home safe every single day.”
Iain Palmer, Head of Revenue Protection and Security at c2c, said:
“Our scores over the last three years have been very consistent and showcase the hard work we do to provide such a high level of safeguarding across our route. It is through the tireless efforts of our frontline colleagues that we are able to deliver such consistency, which is the key to delivering a safe and trusted railway.”
Kam Wallis, c2c Safeguarding and Security Manager, said:
“I am very proud to have been fully re-accredited under the Safer Railway Scheme. At c2c, we are always focused on what more we can do for our local communities and what new things we can introduce to keep them safe. Our partnerships with WalkSafe, Samaritans, Mind, Stamp Out Spiking, White Ribbon and more represent our commitment to the safeguarding of our communities and customers – which has been commended under our re-accreditation.”
Under the re-accreditation, which is valid for the next two years, c2c was awarded 129.5 points from a possible 148 – scoring 100% for colleague training and in its response to vulnerability and victims of crime.
Peter Fulton, Detective Superintendent, Public Protection & Vulnerability, British Transport Police, said:
“I would like to take this opportunity to recognise the significant contribution of Head of Revenue Protection and Security, Iain Palmer, Safeguarding and Security Manager, Kamaldeep (Kam) Wallis and Revenue Protection Compliance Manager, Gary Pryke, whose input contributed significantly to demonstrating robust compliance, security and governance arrangements. Together, their efforts have helped create a safer railway environment for passengers, vulnerable people and staff alike.”
The result means that GBR Anglia (formed of c2c, Greater Anglia and Network Rail Anglia) is one of the leading safeguarding regions on the UK rail network, with Greater Anglia recently scoring 94%.
ENDS
NOTES TO EDITORS
About GBR Anglia
GBR Anglia brings together c2c, Greater Anglia and Network Rail Anglia under one unified leadership team as part of the wider journey towards Great British Railways.
This new structure is part of wider plans to create Great British Railways (GBR), bringing track and train closer together to deliver a better, more joined-up railway for customers and communities in Anglia.
The structure is designed to support closer operational coordination across infrastructure, train services and customer delivery.
Existing ticketing and customer arrangements remain unchanged, and customers will continue to see the current company identities as the railway transitions towards GBR.
The Anglia route serves a fast-growing region, connecting commuters, leisure travellers, ports, power stations and more, as well as Stansted and Southend airports.
About c2c
- c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.
- c2c is one of the UK’s most punctual and popular train operators and nearly 37.3 million journeys are made on its services every year.
- The operation of all c2c services transferred into public ownership on Sunday 20 July 2025 and is managed by DFTO (DfT Operator Ltd).
- For more information email mediaenquiries@c2crail.net
About DFTO
- DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027.
- The group’s current train operating companies are: c2c, Greater Anglia, LNER, Northern, Southeastern, South Western Railway, TransPennine Express and WM Trains (London Northwestern Railway and West Midlands Railway).
- DFTO runs more than 8,500 services each weekday and delivers more than 660 million customer journeys across its networks every year.
Images
- Featured Image: c2c’s White Ribbon Train Decal Launch (l-r) Rob Mullen (Chief Customer and Commercial Officer, GBR Anglia), Kamaldeep Wallis (c2c Safeguarding and Security Manager), Councillor Nigel Folkard and Iain Palmer (Head of Revenue Protection, c2c Railway)
- Second Image: l-r Kamaldeep Wallis (Safeguarding and Security Manager), Nathan Pilgrim (Revenue Protection Delivery Manager) and Iain Palmer (Head of Revenue Protection and Security) attend 2026 Missing People Light the Way event.
- Third Image: c2c and BTP colleagues at the c2c White Ribbon Train Decal Launch
- Fourth image: Kamaldeep Wallis (Safeguarding and Security Manager) and Iain Palmer (Head of Revenue Protection and Security)