Performance
c2c strives for 100% performance, running all trains on time.
Key:
MAA - Moving Annual Average
c2c's target is a minimum of 99% for reliability and a minimum of 90.5% for punctuality. If we fall below trigger levels of 98% for reliability or 87.5% for punctuality, discounts apply.
The punctuality figures cover peak services only and the reliability figures cover all days Monday to Fridays. Incidents totally outside railway control (e.g. weather, vandalism and emergency services requests) are excluded.
