How to contact us

Our Customer Relations Manager wants to hear your comments and suggestions so we can keep improving your train service. Comment forms are available from all our staffed stations. Completed comment forms can be handed in at any staffed c2c station or sent to our Customer Relations Manager.

You can contact our Customer Relations Manager by email, phone, fax or by letter:

• Complete the online form

• by phone: 0845 601 4873

• by fax: 01603 214 516

• by letter:

Customer Relations Manager
c2c Rail Ltd
FREEPOST ADM3968
Southend
SS1 1ZS

For the hard of hearing we have a textphone facility.

Please call: 08457 125 988.

All emails, faxes and letters sent to our Customer Relations Manager will be acknowledged within five working days and answered within 15 working days.

No matter how you contact us, all of your comments and suggestions will be recorded and used to shape the future of c2c.

If your comments involve another train company we will pass them on and let you know what we have done. The other company will then reply to you directly.