Passengers' Charter

May 2007

Navigate through the different sections of the Passengers' Charter by using the menu on the right, or you can download a full copy of the charter here.

Introduction

We at c2c are constantly listening to our customers, as your comments and views help to shape and improve the service we offer. We do not claim to be perfect, which is why it is important we hear from you. If you get in touch with us we will do our best to take your comments on board.

Since our last Passenger's Charter we have:

• completed the introduction of our new sliding-door Class 357 trains

• introduced further customer information and public address systems at stations

• created a new website with improved customer information

• introduced a Job Start scheme for unemployed people and school/college/ university leavers

• introduced a CCTV control centre covering London Underground stations served by c2c

• introduced new station help points

• repainted and refurbished stations

• introduced new waiting shelters/rooms

• introduced more cycle storage

• obtained funding from the Department for Transport under the Access for All schemes to make stations more accessible.

We will continue to use all reasonable endeavours to maintain the Secure Stations status of our stations, a scheme devised to reduce crime at stations and reassure our customers and staff.