c2c line status: Good service

Package of changes to improve peak services

Thank you to all of you for bearing with us since we introduced the new timetable last month.

We want to provide all of you with a better train service than anyone else in the UK. Both south Essex and east London are areas of huge growth. They are our home area, and they matter enormously to us. We are trying to modernise our service to support this economic success story, and to provide the transport infrastructure that the local communities need.

We know that we have seen a surge in demand, particularly in the evenings. The number of people on trains leaving Fenchurch Street in the evening peak is up 20% in the past week compared to the average figures for autumn 2015. On that basis we know we have to make further changes, so we have created a package of measures designed to give you much better peak-time journeys.

Longer trains

From Monday 18 January, the busiest peak services will be lengthened

The following trains will be lengthened from 8 to 12 carriages:

  • 07.18 service from Shoeburyness to Fenchurch Street, which calls at all stations to Chalkwell and then fast to West Ham and Fenchurch Street
  • 17.16 service from Fenchurch Street to Shoeburyness, which now stops at Laindon, with an additional stop at Basildon, then all stations from Chalkwell
  • 17.46 service from Fenchurch Street to Shoeburyness, which will call at all stations to Upminster, then Laindon and all stations from Chalkwell
  • 18.04 service from Fenchurch Street to Shoeburyness, which calls at all stations via Laindon

The following trains will increase from 4 to 8 carriages:

  • 16.28 from Fenchurch Street to Leigh-on-Sea via Laindon
  • 17.25 from Fenchurch Street to Grays via Ockendon
  • 18.19 from Fenchurch Street to Southend Central via Laindon

Overall these changes provide more than 1,000 extra seats on services from Fenchurch Street at the busiest time of the peak, from 17.15 to 18.10. Other services which are less busy will be amended to provide these longer services. You can find a full list of these changes here.

Amended stopping patterns

The stopping patterns of the remaining busiest trains will be also be amended, to ensure that the remaining most crowded services no longer stop at all London stations from Monday:

The following services from Fenchurch Street will no longer call at West Ham:

  • 17.28, with the 17.25 service stopping instead;
  • 17.43, with the 17.46 service stopping instead

The following services from Fenchurch Street will no longer call at Barking:

  • 17.01; 17.13; 17.31; 17.58; 18.01; 18.13; 18.28

Extra Carriages

As well as adding this extra capacity in the busiest period, we have reached agreement in principle with another train operator to lease additional carriages to provide extra capacity on c2c at peak times. Subject to final contractual agreement and regulatory approval, these carriages are expected to be in service on c2c from late spring. These will be in service until delivery of the brand new trains that c2c is already contracted to deliver from 2019.

Money back on your Journey

Finally, because we know many of you have faced frustration and disruption to your usual schedules in the last few weeks, we want to make it up to you and say sorry for this. We are offering all c2c season ticket holders two day’s free travel as a cashback. We will publish full details of how to claim your personal cashback later this week.