Update from Julian Drury on New Timetable Day 3

First of all, I want to thank you for bearing with us over the first few days of the new c2c timetable. Many of you have had to adjust your routine because of the new train times. Some people have been able to flex their journey times, but I do know this isn’t possible for everyone. This means each day has been different, as passenger numbers on each train have changed. As a result, the overall picture has improved every day since Monday.

We have analysed all the feedback you have given us, along with the data collected by our station observers. Now that we have evidence from the first three days, we have identified some improvements. As we promised from the start, we can now make some key alterations.

From tomorrow, a number of trains will no longer stop at Barking station in the morning peak, or at West Ham station in the evening. You can see a list of these trains here.

We are doing what many of you have asked: targeting the busiest trains to relieve crowding while still providing a frequent service for those who want to travel to or from these stations.

This will also help ensure a punctual service for all passengers in both peaks, by reducing delays due to people boarding already-busy trains.

Earlier this week we made adjustments to provide longer trains on the busiest services via Tilbury and Rainham, because this was needed. To maintain this improvement, we will be adjusting the number of carriages on some other, quieter peak trains.

This morning (Wednesday 16 December), 100% of trains arrived on time at Fenchurch Street between 07.00 and 10.00. I hope you noticed an improvement compared with the first couple of days.

We promised we would provide you with a high-quality journey every day, a promise we fully intend to keep. I know it isn’t what some of you have experienced in the first few days. I hope you will find we return to our usual high standards in the run-up to Christmas, and through into 2016.

You have given us a lot of feedback, and we have been listening to all of it – good and bad. We will continue to do this, and if any more adjustments are needed in the New Year we will make them.

Julian Drury

Managing Director, c2c