c2c line status: Good service

Rail replacement service

Rail replacement c2c

At c2c, we try our best to deliver an excellent service, with on-time trains, clean comfortable carriages and staff happy to help. However, things can't always go to plan, or essential maintenance is needed to keep our route safe.

If for any reason our trains are experiencing disruptions or engineering work is being carried out, a rail replacement service will be offered to keep you on the move.

Some restrictions and considerations apply:

  • Rail replacement buses may leave earlier than the normal time; please check times before you travel
  • Customers must have a valid train ticket before boarding
  • It will not be possible to carry cycles (except folding) or dogs (except Guide Dogs)
  • Pushchairs and prams should be folded down where possible
  • Our commitment to you during times of planned disruption:
    • All buses will be low-floor and fully accessible, subject to operational requirements
    • All rail replacement buses will have a maximum age of fifteen years with the majority being five years old or less
    • All rail replacement buses will be clean and tidy internally
    • All rail replacement buses will be clean externally, subject to the time of year and weather conditions
    • All of our rail replacement staff will be friendly, helpful and able to assist you with any travel enquiries you may have

» Check planned service alterations

Rail replacement stop locations

c2c Station (A-Z)

 Replacement Bus Stop


Station Front outside KFC


Station Way near Taxi Ranks


Ferry Road, Bus Stops E (Toward London) and Bus Stop A (Toward Southend)

Chafford Hundred (Lakeside)

Station Front

Note: Ticket acceptance is sometimes requested for TfL Bus Route 370 which runs from Lakeside Shopping Centre Bus Station


Station Front – Bus Stops A and B

Dagenham Dock

Chequers Lane (Bus Stop for TfL 145 Bus) adjacent to Ford Stamping Plant (toward Barking); 

opposite Ford Stamping Plant (toward Rainham/Grays); 

East Tilbury

St Margaret Road, Bus Stop B


Bus Station: Bus Stop 1 (Toward London); Bus Stop 8 (Toward Tilbury / Southend)


Station Front


Station Front – Bus Stop B


Bus Stops LK and LB

London Fenchurch Street

Fenchurch Street – Outside HSBC


Station Entrance

Note: Ticket acceptance is sometimes requested on TfL Bus Route 370 which operates from West Street / The Royal Oak Public House


Station Approach Road Turning Circle


Towards Barking: Bus Stop outside Purfleet General Stores

Towards Grays / Tilbury: Bus Stop opposite Purfleet General Stores

Rainham (Essex)

Bus Stop M


Bus Stop A – High Street

Southend Central

Clifftown Road near The Last Post Public House

Southend East

Southchurch Road, Bus Stop A (Towards Southend and London), Bus Stop B (Towards Shoeburyness)


London Road, Bus Stop A (Toward Grays) and Bus Stop B (Toward Pitsea)

Thorpe Bay

Station Front, Acacia Drive, Bus Stop A

Tilbury Town

Station Front, Platform 2 Exit


Bus Stop E – Adjacent to Platform 1 Entrance


Station Road Bus Stops

West Ham

Station Front

West Horndon

Station Front